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We have a Tempur-pedic. Each side is controlled by its own remote. It also has battery backup for each side (head and foot) in case the power goes out. We simply push a little button on the battery controlled box on whichever side needs lowered. It works to lower them, but they cannot be raised in a power outage. If you don't have something like that, or a manual crank or something, I suggest you call the company and ask THEM what to do. If it's stuck with the power still on, then even more reason to call the company.
If the bed is equal when raised and one end slowly goes down,that bed end is bad. Gears in the end may be stript allowing the cable to not hold.
If the ends are always unequal, dis engage drive shaft (head) and the spring loaded actuator at foot end.
in the middle on thetop of the bed ends slide the plastic access door to expose a slotted feed screw. Turn the slotted screw to make the end go down completely. Repeat on other side. Once completed put drive shaft back on and engage actuator at foot end. This should work
Had same problem with my husbands moms bed. Found out that it ended up being a stripped plastic piece that the screw uses to raise and lower the bed. Because its stripped the screws don't have anything to grip on again to raise or lower bed. Piece needs replacing, but not sure where to get them.
Hi. Most likely a faulty switch in the hand piece. I had a hoist in for repair the other day doing a similar thing. The down switch was being pressed by the covering on the handpiece. You might be able to find someone in a local electronics store to look at it or buy a new hand piece. Try raising the bed and then unplugging the hand piece and see if the bed stays up. Good luck. Neil.