Question about T-Mobile Cell Phones

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Recently used Straight Talk Bring Your Own Phone Activation Kit to convert T-Mobile phone to Straight Talk. Worked for 3 weeks, then suddenly stopped working.

Went into APN Settings and saw that Tracphone APN was no longer selected so re-selected that then did a reboot but it did not solve my problem. Checked my service end date and it's not for another 8 days so that's not the problem. I'm unclear as to what VPN is and if I need to do anything there. Can someone help me please? I'm getting very frustrated.

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Don't mess with the vpn' this is for vertial private network. Shut the phone down remove the sim and replace it then reboot.

Posted on Apr 05, 2015

  • Casey Clarkson-Frost
    Casey Clarkson-Frost Apr 05, 2015

    Thank you James but I've already removed SIM and battery, replaced and rebooted several times. Makes no difference. Also, when I spoke to tech support they supposedly sent updates to my phone that would fix problem. Didn't happen. Just don't know what else to try.

  • James Walker
    James Walker Apr 09, 2015

    Hey casey, talk to straight talk tech support on a different line, im thinking there's a bianary protection built in to your phone thats causing this or a virus protection program blocking your access. You might have to uninstall straight talk and reinstall it. Sorry about your trouble.



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