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HP PSC 1210 All-In-One InkJet Printer
Problem for HP PSC 1210 All-In-One InkJet Printer

HP PSC 1200 won't scan with VISTA




By ilovethedisc on Nov 14, 2007

" "
my 3 year old HP PSC 1200 printer/scanner/copier suddenly won't scan now that I have a new PC running VISTA
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Same Problem

May 22, 2009

-   I just want to say thank you, I was given the all in one used w/o software, drivers or instructions, I managed to get everything up and running but couldn't get it to scan with the scan button. I tried the method with Vista's window's photo gallery, and though it is a little more involved than just hitting a button, it works. And as I see it I would have had to open photo galley anyway to edit the photo's and put them into the proper file. Thanks again, you all have been a BIG help -   Guest

May 16, 2009

-   I have a HP 1200 All In One printer (prints, scans, copies), however, now that I am using Vista my Toolbox won't show up and I can't do any maintenance or check ink levels. -   moiraandmike

May 12, 2009

-   Same here and I have the discs but they are for xp and mac-   Guest

Apr 20, 2009

-   My problem is I have hp 1210 pcs xi all in one y I can't printer any proyect from publisher or power point-   thegazalis1

Apr 03, 2009

-   I tried to use WIndows Gallery for a picture and it scan the whole page not only the picture. Please help with that. Thank you
Maria - stefaninimaria@hotmail.com -   stefaninimar

Best Solution

posted on Dec 30, 2008
Very Helpful)

gavin95
gavin95

Rank: Apprentice 
Rating: 99%, 19 votes
windows photo galley fix works fine... but here's a new fix... go to HP Customer Care > HP PSC 1210 All-in-One Printer > Microsoft Windows XP > Software & Driver downloads ... and download WinXP photo editing software package, which includes a "import from scanner/camera" tool. Worked out great... just like my ole "Hp" software program. Sweet! here are a few screenshots ... pic1 ... pic2 ...
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Solution #2

posted on Mar 17, 2008
Very Helpful)

dsfdhbasgh
dsfdhbasgh

Rank: Apprentice 
Rating: 97%, 44 votes
Use windows photo gallery....file/import photo from scanner or camera
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Solution #3

posted on Feb 24, 2008
Very Helpful)

Guest
Guest

Rank: Apprentice 
Rating: 0%, 0 votes
you can either scan through paint or windows fax and scan

Solution #4

posted on Nov 14, 2007
Helpful)

Gunhoe
Gunhoe

Rank: Guru 
Rating: 88%, 168 votes
I checked with HP and they claim that everything you need to scan is included with vista. Here's how to get it working

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&dlc=en&product=240978&lang=en

So Vista will handle basic scanning functions, but if you need something more advanced ( Like OCR ) you may need to purchase a vista compatible scanning program like paperport. There are a few shareware or demo versions of similar software that I do not have experience with but can be found here.


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Solution #5

posted on Mar 02, 2008
Helpful)

Takoda
Takoda

Rank: Apprentice 
Rating: 90%, 3 votes
Yeah we contacted the HP company SEVERAL times over the past 9 months trying to get our All IN One Printer to work and we have been told everything under the sun. Eventually they told us that the compatibility with Vista that they put on the outside of the box was not true. I will really be careful the day I make another purchase.
Comments:

Mar 03, 2008

- I cannot believe how hard it is to get one piece of equipment to just do what it's sopposed to do. SCAN. I purchased it apporox. 9 months ago and I have called HP since then trying to get someone ....ANYONE to explain to me WHY it wont work. My computer is a VISTA. I was finally able to establish that they lied about it being compatible with my computer. Ok fine! Now make it work with it or just tell me it never will and give me my money back. But no I was told 3 weeks, then three months then next month and this CD and that download and now it's going to be in April! I come here to get some kind of help because obviously HP is no help and I get a couple of website addresses which lead to nowhere and does nothing for me or my computer and I just need to say you guys and HP suck suck SUCK! Thanks for nothing!
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Solution #6

posted on Nov 14, 2007
Helpful)

tom19511
tom19511

Rank: Guru  HP Expert
Rating: 85%, 2181 votes
Did you get the new drivers for it?
If not get them here.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=90764&lc=en&cc=us&dlc=en&submit.y=1&submit.x=11&lang=en&cc=us

If you mean the scan button. It wont work with VISTA..Here is HP'S answer to this problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&cc=us&lc=en&dlc=en&product=90764&dlc=en&lang=en
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Solution #7

posted on Oct 13, 2008
Helpful)

brough
brough

Rank: Apprentice 
Rating: 85%, 6 votes
My hp psc 1215 all in one will not scan on my new computer with vista.
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Solution #8

posted on Jan 07, 2008
Helpful)

MJTrav
MJTrav

Rank: Apprentice 
Rating: 80%, 4 votes
As much as I hate having to learn new navigation it would appear at until such time as HP comes up with updated drivers for their printers to work with VISA we all may be forced to resort to earlier ourearlier Windows versions that supported HP printers...I am using a new HP computer that came with VISTA and even with the attempts of technical support from HP could not get my HP PSC 1210 to print...it just freezes...If I do get it working in the future I will post how HP managed to reslove the problem as so far their attempts at setting the Windows generic drivers has not worked...They would do well to work with Microsoft....the Vista instructions did now work...I doubt either company has come up with a patch or solution else it would be available on their sites.
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Solution #9

posted on Mar 05, 2009
Helpful)

baby00
baby00

Rank: Apprentice 
Rating: 94%, 12 votes
I was having the same problem with my hp psc 1200 on VISTA. these steps work for me and allow me to scan:

Method one: Scanning with Windows Photo Gallery
  1. Click the Windows ( ) icon.
  2. Click All Programs .
  3. Click Windows Photo Gallery .
  4. Click File , and then click Import From Scanner or Camera .
  5. Click Import .
  6. Click Scan .

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Solution #10

posted on Sep 04, 2009
Not Rated)

specie
specie

Rank: Apprentice 
Rating: 0%, 0 votes
HP, you just lost a customer of 11 years because of your **** poor customer service, and your lack of vista driver support for scanning or general care for your customers. Thank you target and epson for offering a $40 all in one that not only worked with vista, but even windows 7 RC 64 Ultimate.

If anyone has the same idea of putting XP on VMWare to use their printer, I've been there and tried that, and it didn't recognize my "Hewlett-Packard composite USB device"
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Solution #11

posted on Aug 01, 2009
Not Rated)

itaymylab
itaymylab

Rank: Apprentice 
Rating: 0%, 0 votes
i can solve my problem! my printer can't scan thru image director..
try this in xp:

- go to start button then pick printers and faxes
- it shown ur printer hp1210
- go to other places at showing scanners and cameras
- click it.. showing hp psc 1210 scanners series

and then the welcome wizard! just follow, like whatt u do in hp director :-)
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Solution #12

posted on Feb 21, 2009
Not Rated)

dirinda89
dirinda89

Rank: Guru  HP Expert
Rating: 86%, 163 votes
Hi,
This is worth a try, they were able to get the printer to work with Vista. Read solution #4. Good luck. If this helps plz rate this as 'fixa'. Thank you kindly.

http://www.fixya.com/support/t356372-hp_psc_1210_all_in_one_director_not_work
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Solution #13

posted on Aug 07, 2008
Not Rated)

zaym
zaym

Rank: Apprentice 
Rating: 0%, 0 votes
AAAAHHHH NONE OF THIS HIT WORKS!!! IVE TRIED EVERY THING!!!!
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Solution #14

posted on Mar 17, 2008
Not Rated)

JRTProds
JRTProds

Rank: Apprentice 
Rating: 0%, 0 votes
use windows photo gallery after installing the new drivers (solutions already noted here). scanning did work for me finally.
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Solution #15

posted on Mar 04, 2008
Not Rated)

Guest
Guest

Rank: Apprentice 
Rating: 0%, 0 votes
My all in one usb printer pulled the drivers off the web. Then I just had to go to start, all programs, windows photo gallery, file, import with scanner. If you have windows vista ultimate or business you can scan in a different format. But otherwise, as previously stated, you will need some third party software.

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91 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Mar 29, 2009

i tryed and the power button flashes

Comment by Guest, posted on Mar 16, 2009

It prints, it make xeroxes but it does not scan if I want to acquire an image from it through a image editor/ photo soft.

Comment by Guest, posted on Mar 14, 2009

how can i get it to work on windows vista

Comment by baby00, posted on Mar 05, 2009

my printer wouldnt scan (hp psc 1200 with windows vista) either., using the scan button on the printer. thanks to the help here , I was finally able to scan. Method one: Scanning with Windows Photo Gallery
  1. Click the Windows ( ) icon.
  2. Click All Programs .
  3. Click Windows Photo Gallery .
  4. Click File , and then click Import From Scanner or Camera .
  5. Click Import .
  6. Click Scan .
This worked for me! yay!

Comment by Guest, posted on Feb 24, 2009

I have the same problem.

Comment by Guest, posted on Feb 15, 2009

Yes, I have the same problem. It prints, copies but wont scan

Comment by photodaft, posted on Feb 12, 2009

Plugged in my 1200 to my new vista laptop (not using the install cd as instructed) and it connected straight away. Can only print from it - no scan no other buttons available. At first I did use the cd to install and did actually manage to scan 6 photos successfully. Since then I had error messages about adobe flash player - which I have just updated. But now have no other options other than print. The downloads suggested on this page on the right hand side - do they work? Hope you can help.

Comment by Guest, posted on Feb 09, 2009

yes

Comment by Clo92, posted on Feb 03, 2009

I have a hp psc 1210. It will print and copy perfectly fine but when it comes to scanning, it just won't do it. I have a Vista, but I'm sure there must be a way it can work? please help me, I will appriciate it.

Comment by carcol2518, posted on Jan 19, 2009

I lost the install cd

Comment by Guest, posted on Dec 31, 2008

I have the same problem with a 1210 all in one. Windows photo gallery was the fix or bypass, whichever you prefer. HP should just shut down. I've had this problem and 2 HP computers before this that were junk. STAY AWAY FROM HP!!

Comment by Guest, posted on Dec 20, 2008

it does not work with vista system

Comment by Ric Ferraro, posted on Dec 15, 2008

my all in one printer won't scan pictures on my vista 64-bit

Comment by gctemplin, posted on Dec 11, 2008

Have similar problem. Upgraded computer that has vista. I have 2 HP printers. A 2350 and a 6210. Both work fine except they won't scan. Spent a bunch of time reloading drivers and on chay line with Hp. They didn't bother to tell me that they still won't scan even after doing that. What a waste of time. HP needs to tell people the truth!!! You can't scan simply by pressing the scan to pc button. I will try some suggestions from this site.

Comment by jamieandniki, posted on Nov 30, 2008

i need the installers but they arnt on the hp website

Comment by Guest, posted on Nov 30, 2008

i have a same problem

Comment by Guest, posted on Nov 11, 2008

Same problem with XP SP3

Comment by Andiva33, posted on Nov 05, 2008

HPPSC 1210 all in one ink jet printer won't scan since I have new pc with Vista

Comment by hamkhalifa, posted on Oct 17, 2008

I received this messagewhen i tried to install hp psc 1215:
( the scanning software can not , or your scanner is not connected, please make sure your scanner and your scanning software are properly installed.)
i checked all the connections , but no use .

Comment by shoumitro, posted on Oct 13, 2008

HP PSC 1200 won't scan with VISTA problem

Comment by footsie201, posted on Sep 05, 2008

the scanner on my HP psc 1210 all-in one will not scan now I have Vista. I have checked plugs, Dont know what to do next.Printer ,copier ok.
Margaret

Comment by rkitking, posted on Sep 05, 2008

my HP psc 2110 does not print business card printing , but prints the background only.

Comment by Guest, posted on Sep 04, 2008

hp deskjet f380 all in one down load wont down load error

Comment by gradesetter5, posted on Aug 31, 2008

I cant seem to make it scan a doc it will scan a pic only

Comment by Guest, posted on Aug 28, 2008

mein Tintenstrahldrucker HP 1210 scannt nicht mehr !hat es einen zusammenhang mit der Umstellung auf Vista? bitte um eine Soft ware

Comment by Guest, posted on Aug 28, 2008

scannen funktioniert nicht nach der Umstellung au Vista''' HABE EINEN hp Leptop

Comment by ashamel, posted on Aug 18, 2008

Cannot scan with my new VISTA.

Comment by Guest, posted on Aug 18, 2008

hp1200 psc

Comment by Guest, posted on Aug 08, 2008

i can't scan immage wirth my HP pSC 1210 and windows vista

Comment by Guest, posted on Aug 08, 2008

Yep, I have the same problem what do I do?

Comment by g1hatch, posted on Aug 04, 2008

My 1210 won't print. The printer shows up in the control panel printer page, and I have marked it as default. It show on the bar as active, but nothing prints.

Glenn
g1hatch@yahoo.com

Comment by Guest, posted on Aug 01, 2008

i have the same problem with xp

Comment by dwenz2, posted on Jul 24, 2008

Scanner would not work now that I updated to Vista.

Comment by kishan_radha, posted on Jul 24, 2008

Hp PSC 1200 printer does not support scanning when used with Windows XP 64 bit processor

Comment by Guest, posted on Jul 15, 2008

My HP PSC 1210 All-in-one will not scan now that I have changed the cartridge. Please help

Comment by Guest, posted on Jul 14, 2008

I have accidently deleted my printer how do I get the software from the internet

Comment by suzy7509, posted on Jul 12, 2008

I have a HP officejet 4100 all-in-one that will not scan now with VISTA.

Comment by asiffarooqui, posted on Jul 07, 2008

Not check it Scanner / printer, Have I the same problem?

where do the install USB > Printer/scanner???

Will relpy to me as soon as possible.........

Regard,

Asif Amin Farooqui
Email: asiffarooqui002@yahoo.com

Comment by Marsha_55, posted on Jul 06, 2008

Yes, I have the same problem. My printer is not recogonized by Vista. I've tried the disc and went to HP and am told the drivers are in the Vista program and to turn on printer, connect usb cable and a window shoulod appear and give further instructions. Doen't happen!

Comment by Guest, posted on Jun 24, 2008

HP PSC 1200 won't scan with VISTA

Comment by Guest, posted on Jun 20, 2008

my 1200 psc printer is not working with window vista what i can do

Comment by Guest, posted on Jun 16, 2008

Same problem as have to make the printer compatible with VISTA

Comment by Guest, posted on Jun 16, 2008

same

Comment by amadeie, posted on Jun 16, 2008

the scanner dont work with vista

Comment by CHEFTODD, posted on Jun 13, 2008

MY TERRIFIC OLDER PRINTER ALL-IN-ONE 1210V WILL NOT SCAN WITH MY NEW LAPTOP USING VISTA. PLEASE HELP, IT IS A GREAT PRODUCT AND I DO NOT WANT TO LOSE IT!!!

Comment by mgion1, posted on Jun 12, 2008

Can not scan or change preferences

Comment by Guest, posted on Jun 04, 2008

My HP pcs 1200 doesn't scan with Vista.

Comment by wenalator, posted on May 19, 2008

same problem

Comment by Guest, posted on May 15, 2008

I tried to download the CD for my 1210 all in one printer copy scanner and now it won't scan and I do not have HP director

Comment by Guest, posted on May 07, 2008

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=360489&prodTypeId=18972&prodSeriesId=360489&objectID=c00809848

This gives directions for scanning using Vista.

Comment by brenttiscool, posted on May 07, 2008

i have a HP Officejet 7210 All-in-One and im having the software..
it scans and prints...although when i try to scan it says im lacking the proper software when i have already installed it...

Comment by t_derrel, posted on May 04, 2008

my hp director toolbox does not show i now have vista help 1210v psc printer i have

Comment by lakeboji, posted on May 04, 2008

HP Officejet All in One won't scan with Vista...three hours with tech support offered nothing but frustration.

Comment by Guest, posted on Apr 23, 2008

My HP scanner wont work,and tool box is no longer showing. This 3in1 unit
has allway don a great job

Comment by Guest, posted on Apr 19, 2008

my printer hp psc 1200 wont let me scan a document into my computer

Comment by Krasnoperov, posted on Apr 17, 2008

my 3 year old HP PSC 1200 printer/scanner/copier suddenly won't scan now that I have a new PC running VISTA

Comment by Guest, posted on Apr 14, 2008

ditto

Comment by Guest, posted on Apr 11, 2008

the printer will work but the scanner will not it model number is hp 1200

Comment by Risky55, posted on Mar 21, 2008

Similar problem for me with my HP 1350 all-in-one, in that I can no longer use all the functions of my unit since I started using Vista. In particular I have found no way to be able to scan to PDF, which was no problem under XP. Doesn't seem that HP offer a Vista version of the Director software .. so like one other post here said, looks like I have to throw out my perfectly good scanner so that I can get a new one fully supported under Vista. No doubt a shocking ploy by HP to sell more printers. HP claim to be an environment friendly corporation. How can this be with perfectly good HP printers ending up in land fills all over the world.

By the way, I can still scan (just not to PDF). Use Windows Photo Gallery, or Windows Fax and Scan or simply MS-Paint .. then File > From Scanner or Camera

Comment by dmaa, posted on Mar 11, 2008

I have a C4280 all in one which will not scan with Vista. I downloaded the new drivers, called HP multiple time but it will not scan. It works fine with an older XP computer. HP blames Vista and vis a vera.

Comment by Guest, posted on Mar 10, 2008

I have transfered my HP PSC 1110 over to my new computer running on Vista. I do not see the HP Director and from what I can see so far I cannot access all the Scanning functions such as creating different types of files (.pdf)s and all my copying functions have disappeared as well. From what I have seen at the HP web site it looks like I will have to throw out this perfectly good printer and buy one of their new ones that will give me my functions back. This is at best poor customer relations and at worse a cheap shot by HP. They should have shipped a tube of KY jelly with every computer that has Vista

Comment by prtst, posted on Mar 10, 2008

I've gone to the hp site it says don't need driver but I cannot get the printer to work at all. vista sees it on the hardware but won't run it.

Comment by Guest, posted on Mar 09, 2008

I also have a hp 1210 all in one printer which prints and copies but won't scan. I need help in trying to fix this problem. It appears that most of us who are now using windows vista can't scan from our printers.

Comment by tondar, posted on Mar 08, 2008

i need software for windows vista. my printers model is hp spc 1200

Comment by diemus, posted on Mar 02, 2008

Will not scan OR make a Copy

Comment by JRTProds, posted on Feb 28, 2008

yes,having same problem. anybody know if i can get around this??

Comment by kbga, posted on Feb 27, 2008

cannpot get it to work with Vista

Comment by loquio, posted on Feb 10, 2008

I guess I Have the same problem! I checked hp web and they are still working the issue. They are saying it will be updated pretty soon?

Comment by svetik, posted on Feb 10, 2008

yep! My printer hp psc 1200 doesnt do anything now I have a new laptop with Windows Vista :(

Comment by wagy, posted on Jan 06, 2008

won't scan

Comment by orrhaus, posted on Jan 06, 2008

I have the same issue. I tried the upgrade route...I upgraded to the HP Officejet J5780. Don't waste your money! Scanner functions still don't work on the $150 fax/printer/scanner. Spent hours trying to fix with HP Tech to only be told it is a Windows Vista issue. Is there no solution?? Does this problem occur only on HP products or is it with every scanner using Windows Vista? This is absurd that the scanning function does not work!

Comment by Tom8670, posted on Jan 03, 2008

I have laptop HP with Window vista OS,I already installed the CD of HP PSC1200, after finish I try to print, The printer is not working, but when I check the system is not problem.

Thank you for your kind hwlp

Regards
toms

Comment by Guest, posted on Dec 29, 2007

i cant work my printer its hp 1210 all in one i got new pc window vista i cant install my printer

Comment by rajan1, posted on Dec 27, 2007

i have installed an all in one hp psc 1210 on my laptop having windows vista . itprints well but scanner is not working giving error message . scanner not initialized

Comment by Guest, posted on Dec 25, 2007

I am unable to use the HP Director software with my HP PSC 1210 Printer. This makes it close to impossible to scan anything and when you can get it to work its scanned as a picture and you can not make any changes to it.

Comment by Bapa Fu, posted on Dec 25, 2007

Please advise how to let my psc 1210 all in one printer to work on my lab top computer with use the Vista, so, that I
still can use the scan function as previousely. FYI, for print out now its O.K. TKS!

Lok

Comment by lodieb, posted on Dec 20, 2007

HP psc 1210 printer will not scan now that I have vista operating system

Comment by viraa, posted on Dec 20, 2007

" here. I hv the same problem and bugs me, IT DOES.....

Comment by Guest, posted on Dec 19, 2007

HP Director psc 1210 series compadibile con Wistowiston

Comment by Guest, posted on Dec 13, 2007

I have a HP7310 printer and I am unable to scan the message received is
"HP ImageZone is incompatible with this version of Windows" I have Vista home, can anyone help

Comment by Hector Cruz, posted on Dec 08, 2007

My HP psc 1210 won't work properly now that my OS is Vista. I could use the printer but not the scanner because I can not use the HP Director. When I click the icon it says "HP Image Zone is incompatible with this version of Windows". I checked on-line solution but I end up to one saying "This problem was caused by a compatibility issue between Windows Vista and this version of HP ImageZone."

Comment by Guest, posted on Dec 08, 2007

COULD NOT BOOTUP FULLY USING CD FOR HP PRINTER 2110 ALL-IN-ONE PRINTER PURCHASED NEW IN 2004.. MY NEW COMPUTER IS COMPAG PRESARIO SR 5010NA WITH BASIC VISTA. TRIED TO UNINSTALL AND REINSTALL CD TWICE AND HP DIRECTOR CONTAINING 5 ICONS DID NOT OCCUR. PLEASE ADVISE. THANK YOU...ARNOLD (ALM005@MSN.COM

Comment by Harky, posted on Dec 05, 2007

Now that I've upgraded to VISTA, I cannot print on 8.5 X 14 paper. 8.5 X 14 shows up as an option in the page setup properties, but when I print everything is reduced in size and prints on 8.5 X 11.

Also, I upgraded to Office 2007 so I am not sure if it is a VISTA or Office problem.

Comment by Guest, posted on Dec 03, 2007

printer wont work with vista . hp 1210 series

Comment by Guest, posted on Nov 27, 2007

After the first five steps HP says to click "scan." No such option is available,

Comment by bhca1704, posted on Nov 27, 2007

yes, i have same problem.
if use photo gellery scanning but can't edit document

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