Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 962 copy & fax issues

I have a Dell 962 all in one with two major problems, both very recent in its 2 year history of acceptable performance:

1. Copies are not readable due to black lines and gray areas
2. When used as a stand alone fax it transmits pages of solid black.

The printer and scanner functions work fine.

I have recently changed the printer cartridges, cleaned the large scanner glass and the thin glass lens below the automatic document feeder. I am sure that the original is oriented with the correct side up when sending the faxes.

I have been unable to find any references to this combination of problems.

I have a 2 year old Dell Inspiron computer with Windows XP Pro, and am subscribed to Bell South fast access (now AT&T)

Any suggestions or references toward a solution would be greatly appreciated.

Thanks,

kellyplus

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  • twentyways Nov 27, 2007

    scanned images come out with blotchy patches like the lamp on the scanner bed is leaving heat images on the outputted image

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3 Answers

I'm betting the Cold cathode fluorescent lamp needs to be changed

Posted on Feb 22, 2008

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My exact same pinter sends the black pages too. I can make it stop by turning on and off, but the problem is my receipent gets 30 black pages before I know. No idea what causes it, just a quick fix . It is to the point I turn off the printer and back on beofre I do any faxes unless it is directly for PC

Posted on Jan 16, 2008

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Go to Dell AIO and click on maintenace/ Troubleshoot on top of the page. Then go to maintain or fix quality problems.

Then choose the problem and run it.

Posted on Dec 27, 2007

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