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Paper won't pick up out of tray, keeps jamming

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I had that problem with an HP8500 pro. Got a replacement under warranty. Same thing happened with the replacement too. Dummy I am, bought the same model next time, and eventually the same problem (warranty was over).
Bought a different model HP and no problems (unless writing this just jinxed me!).

Posted on Apr 05, 2015

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Too much paper in tray
wrong weight of paper selected (thickness)
Try loosing the pages first by holding one end and fanning the bundle to open the pages ( stuck together)

Posted on Apr 05, 2015

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Xerox workcentre 5020/Dn c1 error


i have one xerox 5020 machine, there is display showing C1 error code in first tray and C3 error code in bypass tray .if open and close the machine will be idle and ready to cpoy. there is no paper pick up in both trays. please help to resolve the problem.

Dec 17, 2012 | Office Equipment & Supplies

1 Answer

Canon Mp550 paper jam


If the paper is not being picked up from the tray assembly try applying mild soap to a soft cloth and clean the paper pick up rollers. Do not use rubbing alcohol because it will dry the rubber out so later they won't pick up at all

Sep 18, 2012 | Canon Office Equipment & Supplies

1 Answer

My Dell 1110 laser jet printer begins to pick up a sheet of paper, but then stops just as the paper turns up with the roller. This will happen several times before the printer actually picks up the...


85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jun 20, 2011 | Dell 1110 Laser Printer

1 Answer

Paper keeps jamming in fuser, inner door and tray, can firmware upgrade fix this, its a c534dn


A paper jam as you describe could be caused by the following:

The fuser is defective and causing the jam.
The tray has a problem and it is not picking up the paper properly which causes a timing problem that results in a jam.
A bad sensor is stopping the printer from being able to tell if the right size paper is being fed through the printer.

Try printing from the manual tray to eliminate a problem with the standard paper tray. If it still jams it is very possible that your fuser has an issue and will require replacement. Are there any errors in the error log?

Mar 14, 2011 | Lexmark C534N Printer

1 Answer

The printer keeps saying there is a paper jam at tray 1 but there is no jam


It is not picking up the paper. You need to either clean or replace the feed roller on tray 1

Jan 16, 2011 | Xerox Phaser 6110 Laser Printer

2 Answers

Paper jam ,no paper jam found Dell 1815dn


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 01, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

My canon ip 2600 keeps popping up paper is jammed


hmmm...

I think the paper pick mechanism has failed..

try to add some paper to it..so the paper pick can easily pick it...

if the problem still exist ..try to full out all the paper in the tray and put it again..

May 12, 2009 | Canon Pixma iP2600 Photo InkJet Printer

4 Answers

Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.


If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

May 02, 2009 | HP LaserJet 2300dn Printer

5 Answers

Hp p3005n keeps getting paper jam error in tray 2 like every other page it prints and there is no paper jammed. I replaced the printer with a new one and get the same annoying error. So when you printing a...


I had the same problem, the transfer roller rubber was completely slick and would not pick up paper (it would also make a clicking sound).
Replaced it and the problem went away.


Jun 11, 2008 | HP LaserJet P3005n Printer

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