Question about Amazon Kindle Fire HD

2 Answers

I updated my cc info tried to buy book said there was a problem What now?

I wanted to delete an old card and use a card already listed said there was problem with previous book order how do I fix tis

Posted by on


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 1,631 Answers

The best if available, is to always call!
Speak to someone, and then that way you can ensure your problem has been fixed and you are satisfied before ending call. Advice:

  • Always get the name of who you talked to,
  • the dept they work in,
  • and any reference/case, numbers pertaining the phone call, especially if a credit card is involved.
Good Luck

Posted on Apr 06, 2015

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 189 Answers

The best way to get help is to call AMAZON Customer Service866-216-1072. You can be forever trying to solve this unless you call them. You will get faster results this way. Been there and done that! Hope this helps.

Posted on Apr 04, 2015


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I do not know how to delete a book on kindle paper white

To delete a book from the Paperwhite: 1) From Home, tap and hold the title of the Kindle content you want to delete. Bixillarla says: When you sync, it connects to the Amazon server and checks for any new items needing downloading and updating your book list

Apr 21, 2017 | Tablets & eReaders

1 Answer

I tried to add another book to my kindle fire but it came up but said queued so could not get into it. Can you tell me how to delete some books so that I can continue to buy books for my kindle.

On kindle fire you have to delete the books from your online account. Log on to Hover mouse over list and account, click on Manage account and devices(about halfway down the list. It will bring up a list of all books you own. Place a check in the first box beside book you don't want. Check off all you no longer need and then click delete and confirm. They will be gone.

Apr 07, 2017 | Amazon Tablets & eReaders

1 Answer

I have just got a new kindle fire , I have had old one for a good few years . so when I go to books it has every book I have ever had on my old one and I cant seem to get rid of them advice please

Go online to your account. Log into hover mouse over lists and account. click manage account and devices(about halfway down list. This brings up list of all you books. Place check mark in first box to delete. Check off all the books you no longer want and click delete to remove all of them at one time.
While there you might want to look down list and see if any have a note on for right about update being available. Click that and it will update that book on you kindle.

Apr 06, 2017 | Amazon Tablets & eReaders

1 Answer

On my new paper white my the books in my collection are all over the place, i can't get them organized, and books are on this new one I dont want and they won't delete off of my device

To delete a book from the Paperwhite: 1) From Home, tap and hold the title of the Kindle content you want to delete. Bixillarla says: When you sync, it connects to the Amazon server and checks for any new items needing downloading and updating your book list.

Dec 30, 2016 | Tablets & eReaders

1 Answer

Need to undo Parental Controls & Why can't I read the books I PURCHASE without getting knocked off with an ERROR EVERYTIME

Never had that problem with mine. Have you tried going to settings on your paperwhite? parental controls are listed listed under device options. Not sure if it needs a password or not; since I never put one on mine.

If you can't get in that; log into, below the search bar click help. Since you've forgotten for password; you'll have to set a new one by clicking on settings. Once that is fixed go back to device support. You should get info about your device. In left column you'll see contact us. click that and fill in info about your problem. I recommend you request call back. You won't have to wait very long for a tech that understands your problem. They will talk you through any repairs you can handle. The help is free and they will be sure it works before they hang up. I recall only once I had to return an older model of kindle for repairs and they sent a new one that was already registered.

Apr 06, 2016 | Amazon Kindle Paperwhite

1 Answer

How can i change the card that i am billed to for books i buy?

log in to Place cursor over Your Account(to right of search bar). click your account from the list. Look in Amazon Wallet, payment options, Manage payment options. click on the card you need to change, click edit and fill in new info and click ok.

Apr 05, 2016 | Amazon Kindle Paperwhite

2 Answers

Is there a required update for my Kindle fire?

Patricia, Yes. Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Amazon update your old Kindles or youll be cut off from the store

Mar 22, 2016 | Amazon Kindle Fire HD

1 Answer

I cant buy books on my kindle because It says I owe a past due balance. How can I pay this balance?

go online to Below the address bar you will see "Your Account" Place cursor over that and choose Your account at the top of list. I'd say for this click on Kindle help home(on right side) Next page click Contact us on the left. Fill in info and request phone call.

Dec 16, 2015 | Amazon Kindle 1

1 Answer

I have tried to change my credit card no on my kindle unsussessfully

You need to change the number on the Amazon site. Go to Amazon, your account, Manage payment options, will probably ask you to verify log in info, Click on Add payment method, You MUST set new card as default. That may be what you missed. I did it the last time I changed mine. There should be an option to delete old numbers.

Nov 18, 2013 | Amazon Kindle Paperwhite

1 Answer

How do i delete a book from my kindle

  1. Press the HOME button to go to the books overview.
  2. If you have many books already installed,the list may spread across several pages. Use the page forward / backward buttons to navigate to the page that lists the book you want to delete.
  3. Use the 5-way button DOWN / UP to move the underline mark to the book you want to delete.
  4. Press RIGHT on the 5-way button. A menu for the book opens.
  5. Use the 5-way button DOWN to the menu entry "Delete This Document" for books you copied yourself to the Kindle, "Remove from Device" for content purchased in the Amazon Kindle shop,or "Delete This Sample" for sample excerpt downloaded from the shop.
  6. Press CENTER on the 5-way to delete. Note, content purchased from the Amazon Shop is still listed in the overview page under "Archived Items" after removal from your Kindle, so it can easily be downloaded again.

Jan 13, 2011 | Amazon Kindle 3G

Not finding what you are looking for?
Amazon Kindle Fire HD Logo

54 people viewed this question

Ask a Question

Usually answered in minutes!

Top Amazon Tablets & eReaders Experts


Level 3 Expert

102366 Answers

Lesley Cameron
Lesley Cameron

Level 3 Expert

371 Answers


Level 3 Expert

372 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides