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Unit will not open past initial logo screen after fully charged (purchased 3/21/15)

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Please follow these steps:

  1. Turn off or restart your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
  2. Plug the device's USB cable into your computer only.
  3. Hold down the device's Home button as you connect the USB cable to it.
  4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
Remember make sure the usb cable is plugged to the computer with itunes running then and only then press the device's home button and plugg the other side of the usb cable to the device without releasing home button then you'll see the connect to itunes screen on your device and you will be ready to restore your device.

Posted on Apr 03, 2015

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Take it to the retailer you bought it from and have them show you what to do .

Posted on Apr 03, 2015

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Don't know much about this

Posted on Apr 03, 2015

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