Question about Nortel Networks T7316E Telephone Platinum RoHS

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Why is Distribution Mode = Sequential not working for Hunt Groups?

Here is what we want: When someone calls and presses 1 for the Support group - the call should do the following: start at ext 331 if busy/no pickup after 2 rings, try ext 316 if busy /no pickup after 2 rings, try ext 319 if busy /no pickup after 2 rings, go back to ext 331 & leave a voice mail. My phone guy swears we should be in Rotary Mode. But that doesn't really make sense. I think it should be Sequential Mode. But it's all a moot point, because when I test the system in either of those Modes, it does the Broadcast thing (rings all 3 phones at once, then after a while the person gets a message that says "we're sorry the person you are trying to reach is not available - goodbye".) Right now we have Mode=Rotary, hunt delay=2, Busy=overflow, Queue time=30. Is there some other setting that I am missing here to get the system to do what we want?

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1 Answer

How do we remove an extension from a hunt group in a Norstar Meridian M7316 telephone?


Hi Marty,
Don't worry about counting your way through. Just log into the system, and you will see Terminals and Sets. Press next until you see System Programming, then press Show. Next until you see Hunt Groups, and press show. You can pick the hunt group you're changing and delete the extension from there.

If you're not seeing what we tell you you should see, double check the model of your phone.

May 14, 2014 | NorStar Meridian M7310 Phone

1 Answer

I set up Hunt Group 1 (290) on a CICS, w/6.1 softewre with A Call Pilot 100 and assigned & initialized mailboxes for each Hunt Group member (222, 223 & 224) to FNA to Voicemail (227) after 4 rings....


Without having the programming manual on hand for this switch I have to generalize from other switches. Double check your auto forward settings within your hunt groups. It sounds like you have auto forward set wrong. If you have the voice mail set to engage on the 4th ring try changing that to engage on the 6th ring with the forward within a hunt group to forward to next available on the 3rd ring, see if that helps.

Aug 05, 2010 | NorStar Cics 6.1 & Call Pilot 100...

4 Answers

We have a Landmark/Southwestern Bell Telecom DKS 308/616 system and need to know how to access and change the auto attendant greeting.


Call your own number or press and hold #1 button and when the message starts playing press either # or * and follow the directions. It's usually #


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1 Answer

3COM NBX V3000 Ghost Ringing


This sounds like you have a phantom user as a member of your incoming hunt group. Meaning you have a user extesion without a phone associated to it (just a mailbox). Check your hunt groups and make sure there aren't any phantom users in them. If so, remove them and this will stop happening.

Jan 28, 2010 | 3Com NBX® V3000 (3C10600BUS)

1 Answer

I have 3 lines they will not ring up when you are on the line no one can call they get a busy singal but the other line work when you dial that number


Hunt groups are set up by the service provider and not related to the phone system. In a 3 or 4 line hunt group, you're given a pilot number and 2 or 3 other lines. In some exchanges, you can dial any of the numbers and they will hunt to the rest of the numbers in the group....it's very rare. Instead, you must always dial the pilot number and each line is tested, with the first idle line being rung.

If your callers are getting a busy when the first line is busy and the other lines are idle, call the phone company and discuss your telephone plan. Tell them your lines won't hunt and they'll tell you why or fix it.

Carl

Nov 14, 2009 | AT&T Lucent MLS-12D Phone

1 Answer

Need to assign 5 extensions to a group and auto forward incoming calls to all of them


Which system? Ring groups are set up with 500-529 access codes, notably 529 is the one for voice mail. Look in your installers guide for MMC that deals with HUNT groups and assign the extension to a new group.

If you need a manual, post back with your system model.

Carl

Oct 28, 2009 | Samsung Prostar DCS Phone

1 Answer

How do we remove an extension from a hunt group in a Norstar Meridian M7310 telephone?


Programming2.gif is done on 7310, 7324 and 7316 type sets.Enter programming2.gif by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming2.gif.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you want to change the pool2.gif on.
Press the next key 6 times (bottom right arrow) .
The display should say System Prgrming.
Press the show key (top right arrow)
The display should say Hunt groups
Press the show key (top right arrow)
The display should say Show Group:
Enter in the group number of the member that you wish to delete.
Press the show key (top right arrow)
The display should say Member DNs:
Press the show key (top right arrow)
The display should show members for that group.
Scroll to the member you wish to delete.
Press the Remove soft key.
Press the heading key(top Left arrow) till the display says Show Group: again.
Enter in the group number you wish to to change the deleted member to
Press the show key (top right arrow)
The display should list the current members of that list
press the Add soft key.
enter in the DN of the member you wish to add
Select Appr & Ring setting for the hunt group member
Press the release key when finished

Sep 30, 2009 | NorStar Meridian M7310 Phone

2 Answers

PICK UP GROUPS AND HUNT GROUPS


You will need to talk to the phone administrator. It needs to be set up in system admin.

Nov 08, 2007 | Avaya Definity 6408D Corded Phone

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