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My dyson 01 is not picking up from the bottom but is picking up from hand held tools

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Not sure which model Dyson you're referring to but it is most likely either stopped up in the nozzle area or the belt is broken and not giving you any ability to pick up from the floor. You should take it to your local vac repair shop for diagnosis. Most of us don't charge anything to look at it, and you can decide wether or not to pay for service. Most vacuums need annual service anyway, and especially bagless ones.

Posted on Apr 03, 2015

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Hi, it's Jim from Crucial Vacuum.

More than likely there is a clog at the bottom of your vacuum. The two main components to look at are your brush roll and your belt.

If there is any noticeable debris around the brush roll such as hair, or carpet fibers remove them. Easiest way to do this is with a scissor or a knife. Afterwards manually rotate the brush to see if any hidden clogs get unearthed. Take note of the bristles. If they're loose, or worn down its time to replace the brush roll.

Make sure the belt is wrapped around the brush roll nice and tight. You're going to want a good bit of tension so the brush roll can do its job with picking up debris.

You can purchase replacement parts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=Dyson&limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Apr 03, 2015

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Posted on Jan 02, 2017

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