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Samsung DW60H9970/DW60H9950: Upper rack won't go all the way back.

Seems to stop short on just the right side. Have (after much perseverance) managed to take out the upper rack. There are three rails that make up the mechanism on which the rack slides. It seems it's the middle of the three that is not sliding as far to the back as it should. Can't see how to access the it to see if something's bent or moved. Any suggestions?

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  • Jerry Smith Apr 04, 2015

    Hi J'nan Harrison, I want to help you with your question, but I need more information from you. Can you please add details in the comment box? what make and model dishwasher?



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Keep at it. Sometimes it just takes patience and the solution will come.

Posted on Apr 04, 2015

Testimonial: ":) So true - worked for getting the upper rack out anyway."

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Unfortunately, we don't know what kind of dishwasher you have. These things are totally different between brands.

Posted on Apr 04, 2015

Testimonial: "Thanks Jay. Have updated my question with dishwasher type."


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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1 Answer

What is the 5E code mean

A "5E" is a drain error. This is going to sound completely off base, but my advice is to CAREFULLY look at the assemblies that allow the raising and lowering of the upper rack (where you load glasses and shorter items). On the inside (closest to the center of the machine) there are 6 or 8 "clips" molding into the backs of the part of the assembly that hold the adjusters to the upper rack. Examine all of the clips, on both sides carefully. Compare the clips on the left assembly with the ones on the right assemby. Compare the upper clips to the middle clips to the bottom clips. Compare the front clips to the back clips. These clips are small, light gray (to match the color of the coating on the racks, and fail frequently. Sometimes folks have to stare at them a bit, and even use a flashlight to see that not all the clips are IDENTICAL. That is the key... ALL OF THE CLIPS NEED TO BE TIGHTLY GRABBING THE UPPER RACK. If any of these clips no longer completely wrap around the upper rack, that/those clips have failed, and the mising part(s) have fallen into the bottom of the machine, and prevent the pump motor from spinning. Any clips that are no longer sound, need to be removed, as they are about to add themselves to problem laying in the bottom of the unit. If you have one or more missing clips, with the help of the service manual, you can be up and running within an hour, and if you are carefull, and take your time, you will probably not need any parts other than some wire (cable) ties. It will take a phillips head screw driver and a wire cutter (to trim the cable ties (cable ties actually do the work of the clips).

Aug 20, 2014 | Samsung 24 in. DB5710DT Stainless Steel...

1 Answer

How to remove the upper rack on kitchenaid dishwasher

The upper rack has a captive washer with a lug that stops the top drawer from falling out. Use a torch, identify the captive washer that is connected to the rear wheel on each side if the drawer, remove these and the draw will come out

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1 Answer

My flat panel is flickering in the right side when it's just turned on

You may very well have a defective LCD panel Henrik. Samsungs are know to have premature LCD panel tab failures. There are several ways to verify this. I would wait to after the set stops acting up and I would spray the upper right side of the screen with "freeze" spray. If the flickering comes back, you have a faulty LCD panel tab. The only true fix is to replace the panel, big $$$$. There are several youtube videos showing you how to patch the problem.

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2 Answers

Code 3E not spinning, just draining water. nothing in the "catch" compartment at the bottom.

A "3E" error in a Samsung washer indicates that there is an issue with the motor. Restarting the cycle may clear the error, but a service technician should be consulted if the error code appears again.

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1 Answer

Upper rack roller axles are brittle and 1 has

Our upper wheel failed. It is part of the huge assembly called the "Rack Adjust" on our model # PLD4460REC Frigidaire Dishwasher and cost $88 to $120. Hey.. thanks to the guy above I was able to fix my machine without spending to much!! for a huge part when all I needed was the upper wheel. the part # for the upper wheels is = PS976006 and is for another model dishwasher (Sears located it for me first.. without trying to make me buy the huge assembly) but might work... I will order and give them a try. The model # referenced about seems to be incorrect... We used model # PLD2855RFC1... as google helped us fill in the missing part# letters. I asked frigidaire... why they encouraged customers to borrow this small part from the store display.. why not just sell it!! .;)

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2 Answers

We have a GE dishwasher with upper and lower sprayers. The upper sprayer (one located right under top rack) won't spray or turn which leaves the dishes in upper rack dirty, any suggestions on how to fix...

try c.l.r. to clean dishwasher check and clean lower and upper spray arms out, run no detergent you can also run vinegar in it as well about a cup full,let the machine start to run then stop dish washer for a few hours then restart see if this works for you use a short cycle.

Dec 01, 2009 | GE 24 in. Profile PDW9880JSS Built-in...

2 Answers

Bearings on the right side upper rack slide

I removed the plastic bearing holder on the under side of the slide. I know it did not fix the problem, but it eliminated the bind that would not allow the rack to slide out completely. Thanks


Mar 25, 2009 | Viking 24 in. Professional Series VUD141...

1 Answer

I have Kitchen Aid Dishwasher Model # KUDMOITJBLO. We began having trouble with the top rack coming out of the brackets on the upper rack track. Kitchen Aid sent me 4 parts # 8268785. The problem is...

I removed the tracks from inside the dishwasher.  Then I was able to carefully remove the endcaps (something I had not been able to do previously) carefully.  The existing broken wheels slid out and I slid two new brackets into each track.   If I attached the tracks to the rack first, I would not be able to clip them into place, so I first replaced the endcaps and then returned the tracks to their positions inside the dishwasher. Reattaching the upper rack is not difficult, but takes two people while I connected the left side, my assistant supported the rack on the right side.  I then connected the right side of the rack.  I slide the rack back and forth to macke sure that is worked smoothly.  We then loaded the dishwasher and washed our dishes as we had in the past.

May 27, 2008 | Dishwashers

1 Answer

MDB7601AWS Maytag dishwasher

hi there,

go to and type in the model # under Repair Parts. it will show you the exploded view of the racks.

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4 Answers

Oven racks

I just cleaned my non self cleaning stove; a task I thought would be daunting. I sprayed some oven cleaner in my cold stove, closed the door and left it overnight. The next morning, everything wiped clean VERY easily. I was surprised. then, I had to try to get the oven racks back in...hilarious! I actually stopped trying for a while, and that's how I found this site. Anyway, after 2 breaks of frustrating effort to get the racks back in, I realized I only needed to FLIP THE RACK OVER! The triangles on the front sides of the rack should point up...although it seems as if it should be the opposite. I guess I should have paid attention to what they looked like before I took them out.

Hey, it was pretty funny to me!

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