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Samsung DW60H9970/DW60H9950: Upper rack won't go all the way back.

Seems to stop short on just the right side. Have (after much perseverance) managed to take out the upper rack. There are three rails that make up the mechanism on which the rack slides. It seems it's the middle of the three that is not sliding as far to the back as it should. Can't see how to access the it to see if something's bent or moved. Any suggestions?

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  • Jerry Smith Apr 04, 2015

    Hi J'nan Harrison, I want to help you with your question, but I need more information from you. Can you please add details in the comment box? what make and model dishwasher?

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  • Expert
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Keep at it. Sometimes it just takes patience and the solution will come.

Posted on Apr 04, 2015

Testimonial: ":) So true - worked for getting the upper rack out anyway."

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Unfortunately, we don't know what kind of dishwasher you have. These things are totally different between brands.

Posted on Apr 04, 2015

Testimonial: "Thanks Jay. Have updated my question with dishwasher type."

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Posted on Jan 02, 2017

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1 Answer

What is the 5E code mean


A "5E" is a drain error. This is going to sound completely off base, but my advice is to CAREFULLY look at the assemblies that allow the raising and lowering of the upper rack (where you load glasses and shorter items). On the inside (closest to the center of the machine) there are 6 or 8 "clips" molding into the backs of the part of the assembly that hold the adjusters to the upper rack. Examine all of the clips, on both sides carefully. Compare the clips on the left assembly with the ones on the right assemby. Compare the upper clips to the middle clips to the bottom clips. Compare the front clips to the back clips. These clips are small, light gray (to match the color of the coating on the racks, and fail frequently. Sometimes folks have to stare at them a bit, and even use a flashlight to see that not all the clips are IDENTICAL. That is the key... ALL OF THE CLIPS NEED TO BE TIGHTLY GRABBING THE UPPER RACK. If any of these clips no longer completely wrap around the upper rack, that/those clips have failed, and the mising part(s) have fallen into the bottom of the machine, and prevent the pump motor from spinning. Any clips that are no longer sound, need to be removed, as they are about to add themselves to problem laying in the bottom of the unit. If you have one or more missing clips, with the help of the service manual, you can be up and running within an hour, and if you are carefull, and take your time, you will probably not need any parts other than some wire (cable) ties. It will take a phillips head screw driver and a wire cutter (to trim the cable ties (cable ties actually do the work of the clips).

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