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Bobbin case won't close, error message coming up that hook system won't engage.

Posted by Anonymous on

  • William Gilbert Apr 03, 2015

    Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?
    Do you have a Manual?
    What Make and Model??



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  • Sewing Machines Master
  • 627 Answers

1. The bobbin carriers usually have a spring on top and little parts on each side. The carrier must be installed so the holders on each side are keeping it from spinning either direction.
2. Rotate the hand wheel until the opening is noticeable. This is where you need to install the carrier.
3. While installing, the spring must be pulled up slightly to get the carrier under the spring.
4. Try to rotate using the hand wheel. There should be no rotation back and forth. Don't make the edge brackets too tight against the carrier. The thread has to go through this area.
5. Once you have finished this put the bobbin in. Now, it should work.

Posted on Apr 03, 2015


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The hook race wont stay in place in my babylock Grace

Make sure brace that holds hook is locked, bobbin is pushed in til you hear it click and hand turn machine and if you hear it hit any metal, machine timing is out, let me know...thanks

Feb 28, 2014 | Sewing Machines

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Bobbin thread tangled

Try these suggestions and see if they help
1. Change the needle--use a needle that's for the fabric being sewed
2. Rethread the machine--top --make sure to use every thread guide
3. try a different bobbin--make sure bobbin is inserted correctly into the bobbin case, & make sure the bobbin is turned the correct way in the bobbin case
4. make sure the thread has not come off the thread take up lever
5. Clean under the needle plate & in the bobbin area for lint or threads
6. Check to make sure the bobbin is not warped or damaged
7. Make sure the bobbin case is correctly in the machine,, if it's a top loading bobbin you may need to have the bobbin case checked to see if it's damaged or see if the hook and hook race has a problem
8. Also could be a timing problem, and the machine would need to be checked.

Dec 22, 2013 | Baby Lock Ellure

1 Answer

Gears stuck message but gears not stuck

This message is often the result of people trying to close the bobbin door too quickly before the bobbin / hook mechanism has swung in properly. There is a complex system of gearing called the 'console motor / gear' that does all the clever bits like swinging the bobbin out, dropping the feed dogs and operating the bobbin thread cutter and this can get dislodged. Switch the machine off and open the bobbin door. Above the black plastic cover for the rear of the hook mechanism, you should see a small latch which is operated by a mechanism that slides left-to-rightacross it. Check that the 'pip' on the sliding mechanism has not overrriden the latch and is on the outside of it. If it is, you can sometimes carefully push it back to the right-hand-side of the latch and all will be well, however what frequently happens is that the 'drive' end of this mechanism gets dislodged from the console gear and its then a dismantling job to put right ... dont mess about with 820's they are very difficult to set up !!! Something else to try, is to remove the needle and bobbin, switch on the machine with the bobbin door open, then close it and open it again and see if the hook mechanism will swing out. Also, again, without the needle fitted (very important), try rotating the handwheel backwards, but if you come up against any resistance, STOP ... the user manual is incorrect in its advice where it says " use considerable force" - this is an error in translation and I've already had one customer who did 400 pounds of damage in following that advice.

Aug 19, 2012 | Sewing Machines

1 Answer

My mother has a bernina 1008 and now that we have taken the bobbin casing out to clean it won't catch when threaded. Any ideas?

Are you threading the bobbin case correctly - the bobbin should rotate clockwise when pulling the thread out under the tension spring. Are you ensuring that the bobbin case is firmly clicked back into position when replacing it. Check your needle is OK. Did you remove the hook from the hook race when cleaning out - have you oiled the hook race ?

Jan 22, 2012 | Bernina Sewing Machines

1 Answer

Singer 8280 (prelude) I had 2 threads coming out from my bobbin area, so I decided to open it up and take a look. I accidentally took out the whole bobbin shuttle. The manual doesn't tell me how to...

Ok, hang on! This can get tricky! Remove the bobbin. Remove the presser foot and the needle. Remove the throat plate. This gives you plenty of room to monkey with your bobbin case. NOW, lay the bobbin case in its correct area and gently rotate it until it falls into place. It may take several tries. Once you're satisfied that it's secure, snap the holding clips into place and it should all fit nicely. THEN place your bobbin in the case correctly...check the diagram in the manual. Depending on the machine, some bobbins have the threads coming off counterclockwise and others have them coming off clockwise, but your manual should show. Sometimes, there's even a diagram on the throat plate or the bobbin case as well.
Good luck. Hope this works. If this solves your problem, please come back and rate my answer!

Jun 07, 2011 | Singer 8280 Mechanical Sewing Machine

1 Answer

"Please check hook system" ?

clean out rotary hook area following manual instructions on how to do this, usually removing bobbin holder and bobbin, then the rotary hook area by undoing the latches each side.

Could be a thread jamming in there causing the error message.

May 26, 2011 | Bernina Artista 180

1 Answer

I can not figure out how to raise the feed dog. the needle will not pick up the bobbin thread. Are these connected? thanks, Pauline

Possibly. First put in a NEW needle. Then check when you rotate the handwheel to see if the hook is rotating around the bobbin case. If not, then probably the timing belt has come off. If the hook is rotating around the bobbin case and the feed dogs are not coming up, then check that you have the feed dogs engaged. Another sinario is that the timing is off just enough to not pick up the bobbin thread. Check for these symptoms first, and then well go from there.

Apr 26, 2011 | Singer 7462 Mechanical Sewing Machine

1 Answer

Singer Futura 350

Dear Wendy,

The E4, error message means the safety device is activated. Machine is locked up due to thread entangled with the bobbin case. Remove the needle plate and bobbin case. Check for any thread around the hook area. Also check your handwheel. It should turn freely. Good Luck

Jan 11, 2009 | Singer CE-200 Quantum Futura Computerized...

1 Answer

Hi, I get a System Error #1 in my Janome Memory Craft 5700, What can I do ?

The erreor message relates to the motor sensing that it is working unusually hard.........the extra strain will have a physical cause, generally in the hook and bobbin region.......something blocking or slowing things down, so....... 
Remove needleplate and bobbin case. 
You will probably find an accumulation of lint in and around this area, also possibly in the feeddog channels. 
Use a small brush and vacuum with crevice tool to remove the lint and wipe the hookrace with a tissue moistened with methylated (denatured) spirit to remove any dirt deposits. 
Also check that the bobbin case is not damaged on the top surface by needle strikes or on the underside rim by the hook gouging as it spins. 
If damage is present but mild, you can use very fine emery paper to smooth surface, if more severe, replace the bobbin case. Don't forget to change needles regularly too. 
Best of ...... 

Nov 15, 2008 | Janome Memory Craft 5700

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