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I HAVE TRIED TO LOGON TO GET MY E STATEMENT AND STILL CAN'T GET ON THE BB&T TO READ MY STATEMENT. WHY CAN'T I LOG INTO BB&T WITHOUT GOING THROUGH A DOZEN SCREENS OR MORE?

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Have you ever logged into the BB&T website before? If not, they probably have questions setup to make sure you are the person (you) who knows enough to answer their questions, so the right person is looking at the electronic statements.

Once you verify your identity to the website, then you should be able to navigate to the area of the website where you can view your monthly statements.

If you have logged into the BB&T website before, you might be logging on with a new computer, or with a new account name. In that case, they have to re-verify your identity.

Posted on Apr 02, 2015

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