Question about ProntoTec ntoTec 7 Inch Android Tablet Pc, A20 Cortex A8 Dual Core 1.5 Ghz, Android 4.2.2, 4G ROM, DDR3 512M RAM, Dual Cameras, Wi-fi, G-sensor White

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My tablet says I am connected to the wifi but i can't access the play store, or internet.

I actually don't even know if i selected the right product. The model number is Q88D processor type is QuadCore-A33 Android version 4.4.2 it's a little tablet bought for a 9 year old. It says it is connected to our wifi but we cannot access the play store or anything. When we first got it we never had this issue. I've tried restarting it, turning the wifi on and off, forgetting the network. All other devices in the house are connecting just fine, so it's not the wifi.

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