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Why does Polaris Office 5 app close when I click on the excel tab to open a file?

I opened an excel file attached to an e-mail a pop up window appeared and said it was loading then disappeared. I then went to Polaris Office 5 and clicked on the excel tab, then the app closed. How can I open the spreadsheet for editing and viewing?

Posted by Anonymous on

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First step is to go to settings then apps, select Polaris app and then touch "clear data" and "clear cache". Next check to see if your app is working correctly, if not, uninstall and then reinstall the app. If it is a paid for app, Google play store will know, also doing an uninstall and install should not delete any saved files you have created previously.
Hope this helps

Posted on Apr 28, 2015

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