Question about Napoleon Fireplaces Napoleon PTH11PSS Portable Outdoor Table Top Propane Radiant Patio Heater

Open Question

Remote has stopped functioning properly on napoleon fireplace How can I resolve this?thanks

Posted by on


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Napoleon XIR4-1N gas insert. Does remote and receiver have to be syncronized every time you change batteries?.

most of the time no. but obviously if it doesnt communicate after you change them, you would need to. Make sure your connections are good and tight and no connections are touching the cabinet itself.

Sep 03, 2017 | Napoleon Heating & Cooling

1 Answer

Installed Napoleon IR3 gas insert. Worked find the first 10-12 time on. Now on start-up it makes a VERY loud noise (kind of like a train). After about 10 minutes, the noise just stops. Any ideas?

Yes, it sounds like you have a gas pressure problem. You will need a manometer or a water inch Gage might work. Check the inlet pressure and compare it to the ratings on your fp nameplate. If it is low on the inlet side when it's making this noise you either have a restriction in your gas line, usually water from a leak, or your regulator from the gas company is not set properly. In the lattercase call them and inform them of your trouble.

Jul 27, 2016 | Napoleon Fireplaces Napoleon IR3N 24000...

1 Answer

Why is my reset switch popping after 10 minutes when I try to to start the pellets.

I would suggest contacting Napoleon directly at 1(800) 461-5581 and ask for a registered Napoleon service dealer in your area. You can also go to this website and ask them if they have a service technician if you are in the United States. Pellet stoves are extremely temperamental and can be a real bear to try and diagnose. Honestly, leave the diagnosing and troubleshooting to guys that have meters and gauges to properly diagnose the issue. I hope this helps.

Aug 02, 2014 | Napoleon Fireplaces Napoleon NPS40 Auburn...

1 Answer

Serial# location GSS36

Contact Napoleon at 1-(800) 461-5581 and ask for a AUTHORIZED servicing distributor in your area. You can also go to, put in your zip code, and it will tell you who is and isn't an authorized SERVICING DISTRIBUTOR for your fireplace. I hope this helps.

Mar 10, 2014 | Napoleon Fireplaces Napoleon 36 Inch...

1 Answer

Its to hot

Are the flames more than a couple of inches high? Do they have a lot of yellow coloring to them? Please be sure that the orifice for the fireplace is converted to the proper gas type. A common mistake is to have a natural gas orifice in a LP fireplace. The flames are way too high and the heat is very intense and this creates a very unsafe fire hazard situation. You may want to have a qualified technician come out and examine the fireplace for you.

Feb 06, 2014 | Napoleon Fireplaces Napoleon GD70 Gas...

1 Answer

Napoleon Fireplace won't fire

I would suggest calling Napoleon at 1-(800) 461-5581 and find an AUTHORIZED SERVICING DEALER in your area to diagnose the problem. You can also go to, put in your zip code, and it will pull up who is and isn't an authorized dealer in your area.
The company I work for has been in the fireplace business for over 35 years. Napoleon is one of the brands that we have access to. The BGD36CFG is not a simple unit to diagnose. If you can not find a servicing dealer in your area I would call a licensed HVAC but always default to calling Napoleon first. There is no telling why the fireplace will not ignite. Below is the

Grandville 36 CF BGD36CF

Jan 13, 2014 | Napoleon Fireplaces Napoleon BGD36CFG...

1 Answer

Remote control does not work

-Have a professional to check for you. If you don't know any thing about electric and gas. It's danger.

Good Luck


Jan 07, 2014 | Napoleon Heating & Cooling

1 Answer

I have a napoleon wood fireplace, I just installed it in a fireplace. It seems like I can't get any heat out of it. I installed a cheminee liner up the cheminee. I think that the heatloss is going up the...

an open fireplace is not going to heat your house only 5 feet in front of the fire place. 75% of the heat goes out your chimney and burns the wood very fast. sorry to say but if you are looking for heat you installed the wrong unit!

Dec 14, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

I can't seem to get my Napoleon gas fireplace to work. I have the pilot light lit, but it won't turn on from there when I use the remote. I have put new batteries in everything. Any ideas?

hello. Remove the batteries from the remote and from the signal receiving box located somewhere near the front of the firebox. Clean all of the contacts in both devices and the contacts on both ends of the batteries with the eraser on the end of a common pencil. Be sure all of the batteries are fresh and charged then reinstall them and you should be up and running. Regards,Joe. ps. please rate my answer. thanks.

Dec 07, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

Not finding what you are looking for?
Napoleon Fireplaces Napoleon PTH11PSS Portable Outdoor Table Top Propane Radiant Patio Heater Logo

Related Topics:

463 people viewed this question

Ask a Question

Usually answered in minutes!

Top Napoleon Fireplaces Garden Experts

Dennis Key
Dennis Key

Level 3 Expert

2478 Answers


Level 3 Expert

666 Answers

john h

Level 3 Expert

13723 Answers

Are you a Napoleon Fireplaces Garden Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides