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Won't make latte says heating up please wait

Delonghi primadonna

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: milk container won't fit onto front of machine

We had the same problem & worked out that it's because the actual milk container is too cold & has contracted from being in a cold part of the fridge. We moved the milk container to the door of the fridge ( it's a little warmer than the rest of the fridge) & it slotted in perfectly the next morning!

Posted on Aug 17, 2009

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SOURCE: My delonghi ec9 the milk tank doesnt pour the milk

Did you clean and replace like the manual says?


Posted on Jun 04, 2014

  • 78 Answers

SOURCE: Our PrimaDonna coffee machine doesnt

From the question I understand that the steam jet is rushing into the cup but it is not able to draw milk. The jet of steam sucks the milk from the container (within a reasonable distance from the frother). With proper air mix from the air inlet in the frother, it generates foam. Suction of milk is enough when the milk tube connection at the frother end is airtight. Air sucked into the frother with milk (due to loose connection) reduces the suction of milk. Please try the following:
1- Make sure the connection of the frother to the steam outlet is airtight. Air sucked in at this connection also reduces the suction of milk from the milk container.
2- Make sure the tube drawing milk from milk container to the frother is airtight.
An extra suggestion to a related matter: Many operators feel that the steamed milk is not hot. This happens when the flow of milk id more than the steam can heat. Reduce the flow of milk for hotter foamed milk.
First slightly pinch the tube between finger and thumb to reduce milk flow. If that results in a better temperature of milk filling the cup, then you need to find a flow constrictor device.
The flow constrictor is a simple bushing with a hole through it to allow milk tube to pass through. There a screw (metal or plastic) threaded through its wall that can be tightened to pinch the milk tube and reduce the milk flow .
Please check the following link for the flow reducing device:
Services Unlimited Inc Parts Guru
Good luck. Please post the result if the above worked.

Btw, I’m available to help over the phone in case u need at

Posted on Oct 20, 2014

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I have a delonghi esam 6900. It makes coffe but it doesn't make capuccino or latte or flat white and also no steam. What causing it?

First I'm not a Delonghi tech. But I have worked on similar table top "Super Automatic" machines. You should call your vendor for service as there is no customer serviceable parts in this machine.
*** the following is for information only. ***
* There are usually separate boilers for table top units. There is a pump and heater system for each section. (usually 2 for this type of machine. But there may be a third system if you have the Coco option.
* Since each system is separate then your Latte/cappucino system has a problem. I will list the most common but all require a qualified service tech to repair/replace. (lots of small parts crammed into a very small space.)
* Cap/Latte Membrane button not working. If it feels mushy (not like the other buttons) then the button panel needs to be replaced.
* There is a CPU/PC board malfunction. Replace
* There is air in the water line to the Cap/Latte system. Make sure the water tank is filled. Power down. Wait 10 seconds. Power back up. Press the Cap/latte button to start the pump. Watch the steam wand if water flows out. If it does, then wait 30 seconds and try again. should be steaming.
* No steam or at least hot water? Just cold water? Then the steam heater and/or thermo-fuse, thermo-disk, needs to be replaced.
* Got hot water but little to no steam? Then steam unit and/or thermo disk needs to be replaced. (best to replace both as a whole unit; tank, Heater, and Thermo-disk)
* Heats up very hot but sputters water and steam. Clean steam wand and/or tip (if removable) If it leaks steam at the top of the wand near the body of the machine then the whole wand needs to be replaced.
* Still sputtering? The steam system is clogging up. Call for service.
* Final; I'm not a fan of de-scaling as it causes more problems for the machine. I've always found that using filtered water (bottled ok) is best. Water softeners if available is okay. BUT stay away from HARD water and Ultra Pure (100%) water as it leaches out the metal ions from the machine. If you must descale then follow the MFR instructions and use approved solutions.
Aloha, ukeboy57

Feb 08, 2018 | DeLonghi Coffee Makers & Espresso Machines

1 Answer

Cannot get steam to come out of my delonghi prima donna XS coffee machine

Could not find why but maybe if you go back over the scaling procedure and steam procedure there might be something you missed.
Please note! If "Energy saving" is active, you may have to wait a few seconds before hot water and steam are delivered.
Steam delivery 1. Make sure the hot water spout is attached correctly (fig. 7). 2. Fill a container with the liquid to be heated/frothed and immerse the spout/cappuccino maker (D5) in the liquid. 3. Press the steam ( ) button. After a few seconds, the steam to heat the liquid comes out of the cappuccino maker and "STEAM" is displayed. 4. When the required temperature is obtained, interrupt steam delivery by pressing the steam ( ) button again. (You should not discharge steam for more than 3 minutes at a time).
customer support
Customer Support

Nov 25, 2015 | DeLonghi Coffee Makers & Espresso Machines

1 Answer

Where on the delonghi Prima Donna s delux coffee machine is the "coffee bean empty" sensor

look in the bin hopper for a clear panel and wipe it off good I hear they get dusty

Nov 20, 2015 | DeLonghi PrimaDonna S Deluxe Super...

1 Answer

Delonghi PrimaDonna hot water not working

First I assume your machine is not too old? if it is,maybe you need to descale the machine as limescale can build up and block the outlet. If this does not solve the problem, it might be that the element has burnt out. New Machine!!!!!

Aug 26, 2014 | DeLonghi Coffee Makers & Espresso Machines

1 Answer

What does the asterik with the tear drop on the middle control mean on DeLonghi AR690 Retro Toaster Oven?

Here is contact info for DeLonghi if no one else can answer you.
Our consumer service representatives strive to respond to all e-mail inquiries within 24 hours of receipt. PHONE
To speak directly with a consumer service representative, please call 1-866-Latte- Best (1-866-528-8323). Representatives are available 8:30 am - 5:00 pm (EST) Monday through Friday.

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Feb 18, 2011 | DeLonghi AR690 Retro 1500 Watts Toaster...

1 Answer

Just did a clean out of my coffee machine. Now it says insert grounds container! I do and it does nothing..could it be moisture in it? help.A

I had same problem with DeLonghi PrimaDonna. Three hours with the mentioned fan and the switch started working again.
Thank you so much.

Aug 21, 2009 | DeLonghi Coffee Makers & Espresso Machines

2 Answers

Milk container won't fit onto front of machine

We had the same problem & worked out that it's because the actual milk container is too cold & has contracted from being in a cold part of the fridge. We moved the milk container to the door of the fridge ( it's a little warmer than the rest of the fridge) & it slotted in perfectly the next morning!

May 02, 2009 | DeLonghi EAM3500 Espresso Machine/Coffee...

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