Question about Samsung Cell Phones

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Why does it say my Samsung GT-19300 is incompatible when I try to download the Google app?

I purchased the new phone on Ebay from a Japanese based company.

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The type of app you are downloading is not recommended for that fone. Type the model number in your search question nd you get correct app

Posted on Apr 13, 2015

Testimonial: "Thank you Noah Ndenga.I thought as I used google search engine that I should have the blue google icon on my phone. I shall in future enter the model number to get the correct app."

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Only d/l from the android store,no third party apps will download

Why does it say my Samsung GT-19300 is incompatibl - 8e5536c7-4878-4435-8b42-065d073b1596.png

Posted on Apr 11, 2015

Testimonial: "Hi Johnny Rebel. Thank you for your response, I shall bear that in mind. Any help is greatly received."

  • 2 more comments 
  •  johnny rebel
    johnny rebel Apr 12, 2015

    here is your specs

  •  johnny rebel
    johnny rebel Apr 12, 2015

    your user manual

  •  johnny rebel
    johnny rebel Apr 12, 2015

    hewre is how to set it to d/l apps from 3rd parties,but,beware,read everything about an app first so you know exactly what it does,some ppl with virusware,insert them unknowingly

  • Grace Millings
    Grace Millings Apr 12, 2015

    Hi. Thank you for all the links. I've got alot of information to digest and apply for my phone. I really am greatfull.


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Which Google app are you downloading?

Posted on Mar 30, 2015

  • 4 more comments 
  • Grace Millings
    Grace Millings Mar 30, 2015

    The blue google app, to search, ask questions etc. Google search bar with the microphone is across the middle of the phone but it is inactive. i can't download google calendar from Play Store and get it to work either.

  • TechGirl
    TechGirl Mar 31, 2015

    What you may need to do is backup the data on the phone and do a factory reset.. possibly some files have become corrupt

  • Grace Millings
    Grace Millings Mar 31, 2015

    Thanks. I am just worried that if I do that, the Default is Samsung Chinese IME although the language setting is English (United Kingdom). I am afraid that the default settings is Chinese.

  • TechGirl
    TechGirl Apr 05, 2015

    You should be able to choose english at the start.. hmm

  • Grace Millings
    Grace Millings Apr 05, 2015

    Thanks again TechGirl, I am beginning to have my doubts about this phone. I had problems trying to register it. Have you got any idea about the Legal info on my phone? Android version-4.0.4, Baseband version-19300XXLE8, Kernel version-3.0.15-554452-user se.infra@SEP-74 # 1 SMP PREEMPT Sun May 13 06:36:17 KST 2012, Build number IMM76D.1930XXALE8

  • Grace Millings
    Grace Millings Apr 11, 2015

    Hi TechGirl.I did a factory reset with no adverse effect. My problem still exists Google Play accesed via my google account says "this app is not compatible with your device". Thank you for your advice. I shall continue to search for an answer to my problem.


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Thanks for visiting FixYa!

You have a couple of options that you should carefully consider.

Option 1) Send the phone to the manufacturer for repair. However, when you do you'll probably receive a notice that the handset should be replaced with a new one (because it is beyond repair). Manufacturers would rather sell you a new handset than repair an old one due to numerous reasons. And, the price will probably be much higher than purchasing the handset locally or from eBay.

Option 2) You're going to need to know the exact model number of your phone. There are MANY DECT 6.0 Digital Cordless Phone Models. And, you need the exact model number to replace the handset.

New, replacement handsets can be purchased on eBay for far less than you'd pay for one from the manufacturer. On most phones, a new handset is programmed to the base by setting the handset in the base (not the spare extension charger base - but the main base) for 20 seconds. But, read your user guide to make sure.

If you do elect to send your handset in for repair, (and it can be repaired) I've seen it take from one to two months to get one back. So, keep this in mind when making your decision. The address for service and repair can be found in your phone's owner's manual. Or, you can click on this link to visit the Vtech Support Web page: Vtech Product Support Notice on their web page there isn't an actual link for repairs. As I wrote, they'd rather replace than repair it.

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My suggestion is to save yourself a major headache and replace the handset either locally or from eBay.

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I hope this information is a helpfully definition to you,

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I would highly recommend while your phone is still functional (if it is not sim card based) you back up your data (phone numbers and calendar etc) to a desktop or laptop computer.
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For future reference, although seldom mentioned the most common cause of  'moisture' damage in a phone comes from body perspiration that builds up over time. Generally this comes from carrying the phone in your pocket. So purchase a protective carry case -the GPS cases and  from the boating stores and the Body Glove Neoprene ones are best.
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