Question about Verbatim Computers & Internet

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My Verbatim 53023 1tb External Hard drive is not working! It was working fine until yesterday... Don't know what happened, computer seemm sot detect it, but can not access it. When I plug it in, the blue lights comes on, there is this constant ticking noise from inside the hard drive, the usb icon appears on my laptop, but can not detect the hard drive! PLEASE HELP!!

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  • 48 Answers

I suggest you re-install it's driver, or just try to connect the disk to another pc, the driver should be installed automatically

Posted on Mar 30, 2015

  • fred1205 Mar 30, 2015

    Hi, Thanks for helping. I tried it on another computer, same thing; it looks as though the computer has detected something in its port, but can not figure out what it is!

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The brand of your HD is Verbatim, so it should not show up as Toshiba in the Device Manager. Your computer is detecting another device.

Please do not rely on the Device Manager, you have to check the Disk Management instead. If the HD did not show up in the Disk Management, try connecting the HD into another USB ports of the problem computer. It could only be the USB ports of the problem computer is bad.

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Have a great day!


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please rate

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Most people find that when they plug the Verbatim 160gb hard drive into their computer it won't show up. I fixed mine and it works great! As part of my question yesterday I thought it to be a formatting issue and it is. This hard drive is pre-formatted for Apple and not Windows so if you are using Windows you are going to have to reformat the HDD. It's not difficult, just takes some time. It took me about 15 minutes to find the solution.

Ok, bare with me as I did this half asleep and with some trial and error until I figured it out.

First, right click on the "my computer" shortcut on your desktop and click on "manage." Should be about the 4th option down from the top. Once you click on "manage" find "storage" on the directory tree to the left and then click on "disk management." Once you click on this you will see 3 window panes to include the directory on the left. On the bottom pane you will see your drives and one that says "unallocated" and "not initialized." Click on that drive to initialize it. Once it says "online" right click to format. Mine about an hour or so. Once it is done formatting it should work.

If you have any problems or need more clarification email me at Mitty140@gmail.com and I will work it again on my drive for more complete instructions.

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