Question about Google Gmail
What message do you see on your laptop when you attempt to log in to gmail? Are you going in with your web browser or trying to use an email client to access Gmail, such as Thunderbird?
How do you access Gmail on your phone, is it with a Web browser and the Gmail website, or are you using an email app? If the latter, you have an app-specific password for the app on your phone, that's different from the password you use to access the website.
You should be able to access the website with a browser with the same email address and password on both machines. If you use 2-step verification, you must receive a voice phone call or a text message from Google with the verification code before you can get on with another device.
Try clearing cookies for Google on the laptop. Sometimes a clean slate will help. Along that line, create a new profile in your browser on the laptop. I have seen it impossible to do something because of some oddity in my existing profile. A new profile will give you a clean, like-new browser, with no add-ons that may be getting in the way.
Clear your laptop browser's cache for there may be something corrupted.
Scan the laptop for viruses, malware, excess amount of temporary files, Registry issues. Make sure the anti-virus is current and updated. Run a scan with Malwarebytes, and find Registry issues and unneeded temporary files with Ccleaner. All of these named programs are free to download and free to use.
If the laptop has a solid-state drive (SSD) you do not want to defregment your drive. That only shortens the life of the drive chip, for it has a finite number of read-write cycles in its lifetime.
Posted on Mar 31, 2015
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Posted on Jan 02, 2017
When connected to Gmail on your smart phone, set up a secondary email address. This is an email address that Gmail can use when you have a problem with your primary Gmail address.
After setting up the secondary email address, try to connect to your primary Gmail address using your laptop.
After you receive a message that you are locked out, there will be an option for Gmail to send you an "unlock" link in an email to the secondary email address.
Access this email using your laptop and click the link. You will then be able to access your primary Gmail account using the laptop.
Posted on Mar 30, 2015
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