Question about Dyson DC33 Multi-Floor Upright Bagless Vacuum Cleaner

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Why won't my vacuum adjust to my new carpet height? We recently got new carpet and it has a higher pile than our old carpet. When I put the setting to carpet it

I'm not possible that I've designated the right DC33 -- but I'm pretty sure...

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There is no way to adjust the height of your model.

Posted on Mar 30, 2015

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Sounds like the vacuum is adjusted too low on the carpet. Adjust it to a higher level. If this is not the problem, then the belt is slipping. Buy a new belt.

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We had an older dyson vacuum that worked great until it had to be replaced and now our new one it works great on short carpet but is very difficult to push on thicker carpet.


Hi Ronnie, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your new Dyson vacuum on this particular type of deeper-pile carpet. It's possible your new machine has higher suction at the cleaner head, and this could mean it needs slightly higher push-force on certain carpets with deeper, denser pile, or thick underlay. You may find it helps to use the vacuum with the brush bar switched - carpet manufacturers will sometimes advise vacuuming deep-pile carpets in this way.

However, I would encourage you to get in touch with us directly so we can take some further details about the issue. When you have your Dyson vacuum easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to discuss your concerns.

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Hi Charles, it's Jack at Dyson.

DC27 is engineered to adjust automatically for different floor types - there is no way of manually adjusting the height of the wheels or brush bar. The vacuum may need higher push force on certain types of deep pile carpeting. We would recommend checking directly with the carpet manufacturer for their advice on caring for this particular carpeting - manfacturers may recommend vacuuming some carpets with the brush bar turned off, and it may be worth giving this a try.

To turn off the brush bar, just use the brush control switch next to the red on/off switch:

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 Animal on this particular type of carpeting. This sounds unusual especially as it worked effectively on your older carpeting. As DC25 is engineered to adjust automatically to different floor types and pile heights, there is unlikely to be an issue with the vacuum itself.

It may be worth checking directly with the carpet manufacturer for their guidance on caring for this specific type of flooring. Manufacturers will sometimes recommend vacuuming certain types of long-pile or delicate carpeting with the motorised brush bar turned off.

If you'd like any further guidance from our experts, you can reach us by calling the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Generally the belt is probably stretched and needs replacing but I have had several that required modifying the height adjustment assembly. Belt should be a bit of a fight to stretch and get the brush block back in properly to maintain resistance. The higher carpet causes the belt to slip and can even cause burn/wear from the motor shaft spinning in one spot. Sometimes people run them and burn through and break the belt. Generally you smell rubber burning if belt is slipping and burning. The height adjustment modification was a last resort and not easy! Not for the average person! Another post tells how to modify but better be handy!

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