Question about Simplehuman Soap Sensor Pump No Hands Touch Free

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I have a Simple Human 7.5 oz sensor Soap Dispenser that doesn't dispense and has a constant blinking red light. I changed the battery and added more soap. What else can I do?

After twisting battery it start working for minute and stops again

Posted by Anonymous on

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  • 2 Answers

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Posted on Jan 02, 2017

  • 512 Answers

SOURCE: soap dispenser quit working

Need to flush it with fresh water. Fill an old soap bag (or whatever it uses) with clean water and let it flow as much as possible till empty.

Posted on Aug 20, 2012

SOURCE: My soap dispenser dispenses too much soap. How can I control the amount of soap to dispense?

dont push so hard

Posted on Oct 12, 2012

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Fix simplehuman soap dispenser


Solution!!!!! to Simplehuman sensor soap dispenser with blinking red light no despensing of soap and new batteries. Rinse out soap with hot water. Fill reservoir with hot tap water. Use bulb end of turkey baster. Place on reservoir to form a tight seal. Force air into reservoir. Which will force the hot water thru the system unclogging the thick soap. Repeat this several times till clear of soap. Then turn on the unit and flush thru the rest of the hot water using the sensor till comes out nicely. Then fill with a thinned out soap. Good luck

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The hunt for batteries is over with the introduction of simplehuman's new rechargeable sensor soap pump. The newest sensor pump has a battery that recharges with a USB power adaptor, ensuring users of the product will have an "always-on" touch-free soap dispensing experience, every time. Do you have the port for the USB adapter on your unit? If so, you don't have to replace, just charge.

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The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.

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Hi, you have this question in the wrong park of the site. But I did a quick google search and believe I may have found an answer for you. I'll copy and past what I found for you here. If this doesn't solve the issue you should probably repost this question

"In the spot where the soap dispenses, there is a very small plug which controls the flow which you need to gently pull out and release (not break off) in order to break the vacuum seal. This information is not included in the regular instructions, but rather is written on a small 2-inch square piece of paper in the box. I was getting very frustrated because I had "primed" the soap dispenser at least 30 times and nothing had come out. I noticed the small plug, and while looking through the box again found the small piece of paper with the additional instruction. After that, it worked great! I use a generic version of Soft Soap, and we find the lowest setting dispenses more than enough soap."

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I have a Simple Human 14 oz sensor Soap Dispenser


This is what I found in the Simplehuman FAQ's. I had to wait about 30 minutes for the light to stop blinking, but it seemed to work for me.

If the pump is unresponsive or the blue light is flashing, fresh batteries should resolve this issue. Please power off the pump completely. Once the pump is turned off, remove the old batteries. Please wait for the pump to reset (until the flashing light stops and preferably letting it rest overnight) before you install the new ones.

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Hi and welcome to FixYa.
That cup is held closed by a simple clip that is molded into the dispenser. There is nothing that would really keep it closed unless it is physically broken. Without being there to see the situation it is is hard to offer up anything else. I can say that if the cup is broken, that dispenser is a part #526860. It is not hard to change at all, you can do it yourself and you can order one here:

http://fisherpaykelparts.net/index.php?categoryid=113&productid=19


Hope this helps.

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