Question about Dyson DC35 Handheld Vacuum

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My Dyson DC35 stalls. I've thoughly clean it, so it's not a clog problem

It works for a few seconds & then stops.

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1st make sure battery is fully charged.
Next, wash the filter, just follow the instructions in the manual.
If the filter is clogged the motor will try to run but then cut out to protect the motor from damage.

Posted on Mar 30, 2015

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1 Answer

DC35 vac keeps cutting out when I pull the trigger go for a minute and quits?


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dec 05, 2016 | Dyson DC35 Handheld Vacuum

2 Answers

Why isn't brand new DC35 machine charging?


Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

May 03, 2015 | Dyson DC35 Multi Floor Digital Slim...

1 Answer

When I engage the power switch on my Dyson DC35 Animal I have to use a lot of pressure and it starts but turns off within a few seconds.


I would verify that the battery connections are clean on both the battery and the vacuum itself. IF it pulses on and off , before going off, it has a clog. Make sure the Filter is clean as well as the inside of the power unit where it connects to the wand extension. Pull it apart and make sure no debris is there. This almost sound like you may have a bad switch in the handle. If the unit is under warranty , get is fixed. Sorry , looks like you can not just buy a switch.

Mar 04, 2015 | Dyson DC35 Handheld Vacuum

2 Answers

Dyson DC35 Handheld Vacuum


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean-room environment - it should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Mar 18, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Loss of suction and sounds like motor is juddering after a few seconds use


Hi there, it's Jack at Dyson.

A pulsating sound from the motor, along with a loss of pick-up performance, will be due to a blockage somewhere in the machine - in the cleaner head, in the wand, or in the bin inlet. For help checking for this and removing any obstructions, please take a look at our online Support guide:

http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand


You may also want to take a look at the video below for guidance on removing any threads, hair or other obstructions from the brush bar and cleaner head.
I'm confident this will resolve the issue, but for any further assistance please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Oct 24, 2012 | Dyson DC35 Handheld Vacuum

1 Answer

My dyson dc35 hand vacuum cuts out constantly while in use despite a full charge and clean filter


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson is acting that way. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 08, 2012 | Dyson DC35 Handheld Vacuum

1 Answer

We push the trigger, and the light comes on but no suction/ motor not working


Hi there,

I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 14, 2012 | Dyson DC35 Handheld Vacuum

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