Question about Vacuums
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Posted on Jan 02, 2017
There must be a clog in either the hose, dirt inland by the brush roll, or bad filters. If you have suction at the end of the hose, then look lower all the way to the brush roll.
Posted on Mar 25, 2008
I have the bissel power steamer / powerbrush # on front at bottom 310-3150 bought in october used it 2 times 3rd time it started acting up as follows
cleaned all parts. the spin dial wont spin. the switches on both steamer and hand wand won't spray. Sometimes works then stops. Water comes out the bottom when sitting. All parts look fine no damages.
Posted on Mar 19, 2009
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty
Posted on May 23, 2010
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