Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum
I had a similar problem with a Dyson DC18 Slim. The brush bar was spinning but the vacuum motor would not turn on (i.e. it was "dead"). The problem was due to a clog in the air channel that leads up the side of the Dyson. There was a piece of paper that wasn't allowing any air to flow thus causing the motor to not start (there must be a vacuum detection control device that prevents the motor from starting if there is no air flow in the lines). To fix this, make sure you clean every air chamber, filter, and intake on the vacuum.
Posted on Aug 23, 2015
Hi, This is Jim with Crucial Vacuum,
More than likely the main issue you're having with your Dyson DC17s suction is do to your filters being clogged. Since the brush roll is spinning fine, but overall suction is lacking it definitely isn't an issue with a clog at the base of the vacuum, but more than likely is a filter issues.
We have a video on YouTube in regards to replacing your Dyson DC17s motor filter. You can find the video here:
I hope this video can be of help. If you're looking for replacement filters to your Dyson DC17 you can purchase them directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care
Posted on Apr 27, 2015
Hi , have you checked all the filters as when they get clogged up the motor will not switch on i am sure there is a temp cut out switch incorporated in the main motor. You should also check the top section of the filter canister as this section can clog up quite badly . You should type in on youtube how to clean out a dc17 and you will be suprised at what amount of dust and hairs collect at the very top section of of the dc17. If after all the cleaning is complete and it still does not work you will have to get the motor checked.
Posted on Mar 30, 2015
You have power so it can't be the switch or power cord. It is most likely the motor or the cord from the switch to the motor that is the problem. Start by checking these areas first.
Posted on Mar 30, 2015
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Posted on Jan 02, 2017
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.
Posted on Apr 02, 2009
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
Posted on Oct 04, 2009
SOURCE: Brush roller won't turn
On my Dyson, there is a brush reset button on the top right hand side (if you are looking at the front) that you can press to reset the brush. I was vacuuming and too lazy to move a toy and this worked for me once I freed the rope from the brush.
Posted on Mar 16, 2010
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