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When i turn on my computer the first screen that comes up says Dell then i get another screen that says " this computer is protected by a password authentication system.you can not acessthe data on this computer withoutheorrect password please type the system administrative password and press enter" i cant remember what the password is, how can i bypass this

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Hopefully it's not encrypted. When you have it encrypted and you loose the password there is nothing you can do. you would need to replace the hard drive and reinstall everything. Caution though. Have you tried f8, escape key, f10, f12 At startup. If you can get into the Bios then you can replace the hard drive, however if this doesn't work then you can try to remove the cmos battery. This keeps the motherboards start up instructions. On some of the newer Dell's and other computers they burn this information into an eprom and with this you might just use it as a boat anker.

Posted on Apr 02, 2015

  • szanghi Apr 02, 2015

    It just answered this

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Provide tag number to get the password.

Posted on Apr 02, 2015

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Some times if you remove the inside battrey and leave it out for a couple of mins the put it back,the passwords have gone,if that does not work then you might end up putting windows back on the pc.make sure you turn off the pc first.

Posted on Mar 29, 2015

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Hi Brandi Owens,

Please email me the system service tag along with customer name, place of purchase, address, email address and phone number to Kiran_kumar_a@dell.com . Also send me a picture of the password prompt screen and then I can check and see what can be done.

Thanks and Regards.
Kiran Kumar.
#iworkfordell.

Posted on Mar 29, 2015

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Is there an option for "forgotten password" this is usually somewhere on the login page! If not then reinstall the operating system.

Posted on Mar 29, 2015

Testimonial: "No there re no options at all. This is i guess the boot menu it asks me if i was to reboot press F12 or F2 for set up but be tried both and without my password i cant even do tgat"

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    Mikey Mar 29, 2015

    Ok! I think you will have to do a fresh reinstall of the OP!

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