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I filed a transaction dispute and was refunded but the order was received but it was not as described what do I do

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If you have been refunded, you have an obligation to ship the order back to the seller, at your expense.

Posted on Aug 30, 2015

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Posted on Jan 02, 2017

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SOURCE: I was billed twice for the same item.

ring paypal on 02 82239500

Posted on Sep 28, 2008

vickygomar
  • 460 Answers

SOURCE: Transaction ID: 90352441SG9813014

Hello vicky martinez,

Thanks for forwarding that suspicious-looking email. You're right - it
was a phishing attempt, and we're working on stopping the fraud. By
reporting the problem, you've made a difference!

Ok Sylvia I understand your frustration before I learn how to deal with this I even cry I was getting charge for almos 300.00 for something that I did not even order so this is what you need to do .
1.- Copie the e-mail and send it to spoof@paypal.com
You will receive a e-mail notification replying samething like;
0909090909090909090909
Hello Sylvia mcmutry,

Thanks for forwarding that suspicious-looking email. You're right - it
was a phishing attempt, and we're working on stopping the fraud. By
reporting the problem, you've made a difference!

Identity thieves try to trick you into revealing your password or other
personal information through phishing emails and fake websites. To learn
more about online safety, click "Security Center" on any PayPal webpage.
09090909090909090909090909

2.- go to ebay.com in your (R)side is MY EBAY click on it the go to your SUMMARY then MESSENGER you will receive information in your regular e-mail and in your ebay mail.

Hope this information was helpful

Your vote and rating is very important to me
thank you

Posted on Aug 04, 2009

urlftp
  • 300 Answers

SOURCE: I returned 3 items in

contact paypal.

Posted on Dec 02, 2010

wayneard
  • 1901 Answers

SOURCE: I purchased and paid for

Hello,

You have the wrong site. You need to contact PayPal's customer service. Here is their help page with that information:

PayPal Help Refunds

Good luck.

Thanks for using Fixya.

Posted on Dec 21, 2010

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1 Answer

How to get money back from paypal for items not recieved after 5 weeks


You have to file a dispute on the transaction. You can do it via their website or by calling paypal. They'll confirm the item isn't received usually by requesting tracking from the seller. If the seller doesn't respond, they'll usually issue the refund.

Sep 10, 2015 | PayPal Computers & Internet

1 Answer

To open an account for a long time ...and they tell me to contact tryincardproblems@paypal. but no email no phone number ..how to i reach these people


To request a refund, send the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.
You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If your seller doesn't agree to refund your money, you may be able to open a dispute in the Resolution Center. You can open a dispute if you didn't receive your item or you received something that doesn't match the seller's description. (You must open your dispute within 45 days of paying for your item.)

In the Resolution Center, you can communicate directly with the seller and try to resolve the problem. If you aren't able to work it out, we may be able to help you get a refund.

Note:
  • If you paid with your debit card or credit card, your payment is refunded to your debit card or credit card. It may take up to 30 days for the refund to appear on your card statement.
  • If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal account.
https://www.paypal.com/helpcenter/main.jsp?cmd=_help&solutionId=1205177&t=solutionTab&bn_r=m

Jul 16, 2011 | PayPal Accounts

1 Answer

Have not received order. receipt # 2095 9039 2543 6898


First you should try and contact who you purchased your order with and see if you can get a resolution. Failing that then you need to file a dispute in paypal that your order has not been received.

To file a dispute, log in to your paypal account and under the Account tab you will see a link to "Resolution Centre". Click on that and you will see a tab underneath which says "Report a problem" if you click this tab a button will appear to allow you to report a problem.

You will then be given 2 options, you want to choose Item dispute: I did not receive an item I purchased or the item I received is significantly not as described. After clicking on continue, you will then be able to enter the transaction ID, or find it manually. Once entered click continue and enter the reason for the dispute and you are done.
This will then be sent to the seller so a resolution can happen, if no resolution is found then it will be escalated to a Paypal claim. This is where Paypal take over and investigates with the goal of you getting your goods or your money back.


Jul 08, 2011 | PayPal Accounts

1 Answer

We paid through Paypal for a vacation property (VRBO) on Febuary 23, 2011 to Adam Cobb in the amont of $1904.00. This included a $200 security deposit which was to be returned upon our departure (April...


Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

May 26, 2011 | PayPal Accounts

1 Answer

AwesomEnterprises Inc.I havent received my goods. transaction ID 79039791MU4252845


Hello,

First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.

How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute

Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed.


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

May 24, 2011 | PayPal Accounts

2 Answers

Goods not received 2 orders paid


hey you can complain and reclaim the money...the options are there in paypal only...just go in the summary of your payment...in the end there will be a option to ...complain...it will take only 4-5 days for enquiry and ..you will get your money back.
Hope this helps

May 09, 2011 | PayPal Accounts

1 Answer

I have received item its not working and and different the what i payd for


You can escalate your problem to paypal and file a refund appeal. If you can provide with proof that you have received an item which is not working and is different from what was describe then you will get your refund after the process.

Here's what you need to do:

1. Log in to your paypal account.
2. Go to "Resolution Center".
3. Click on Dispute a Transaction.
4. Supply it with the information and evidences. You will then receive an email from paypal regarding your dispute.

Thank you for using fixya.

Mar 22, 2011 | PayPal Accounts

1 Answer

Transaction was made to the wrong merchant; how can i cancel the PayPal payment?


How do I get my money back?
2 solutions

I sent money to the wrong email address, but the payment is completed. What do I do? Question : Answer : PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing.
If you don't receive a refund, you can file a dispute within 45 days of the payment date. Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Click Item dispute and click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue and follow the instructions
or if yous ent to recipient, but to wrong email address
If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

Here's what we recommend:
  1. Contact your seller to discuss your problem.
  2. If you're still not satisfied, you can open a dispute in the Resolution Center.
  3. If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.


Contacting your seller


To find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click History and locate the transaction in your list of recent transactions.
  4. Click Details next to the transaction.

On the Transaction Details page, you'll see the seller's name, email, and, if available, the seller's customer service phone number.


Opening a dispute

If you weren't able to work out your problem with your seller, you can open a dispute.

If you purchased your item on eBay, you'll go to eBay's Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal's Resolution Center.

How to find eBay's Resolution Center:
  1. Go to the eBay homepage and log in to your eBay account.
  2. Click eBay Security & Resolution Center at the top of the page.


How to find PayPal's Resolution Center:
  1. Log in to your PayPal account.
  2. Click Resolution Center at the top of the page.
  3. Click Dispute a Transaction and follow the directions.
You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed please rate my service

Nov 22, 2010 | PayPal Accounts

1 Answer

I recently ordered a Cats Paw 3-pack from "Cat's Paw". You paid them the $29.95 + $5.00 s&h. I received only 1 glove out of the order, not 3 gloves as was ordered. The transaction...


Hello Elizabeth

If you've ordered anything via PayPal you can always contact the payee via their email address in the order history.

All of their information will be shown so that you can contact them in case you didn't receive what was ordered.

If you send them an email with the details of your order and what you actually received, and they choose not to resolve it (in most cases they will) you can always file a dispute with PayPal against the payee.

You'll need to enter all of the details of the order and what you actually received.

Once the dispute has been posted, the payee receives an email from PayPal informing them of the dispute.

The dispute is monitored by PayPal and if there isn't any resolution within a certain period of time set by PayPal, the payees account will show that they've chosen not to resolve a dispute and is displayed in their account.

I'd suggest contacting "Cats Paw" first and see what they do.

If they choose to ignore you, then you are in your rights to file a dispute.

I hope this helps.

Sep 10, 2009 | PayPal Accounts

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