Question about Brother SE400 Computerized Embroidery and Sewing Machine

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My thread cutter button is not working. The blade is moving i can hear it when it does, but for some reason its not catching and cutting the thread. I have had my machine right at one month. Purchased it new from overstock.com

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2 Answers

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  • Brother Master
  • 470 Answers

There may be something in the Manual about it. Otherwise, Maintenance/Repair at a local store.

Posted on Mar 28, 2015

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  • Brother Master
  • 42,546 Answers

Call for a service under warranty or take it to a sewing machine agent to have it fixed under warranty

Posted on Mar 28, 2015

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1 Answer

Brother lb6770 The hook comes out and usually misses thread it is supposed to cut even when does catch blade fails to cut thread.Is this adjustment that's needed or replacing?


If the felt pad is missing from your bobbin case, it won't catch the thread properly and if it's not cutting even when it has caught. The cutter blade needs to be replaced.

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With the bobbin case out of the machine, touch the cutter button. Do you see the cutter arm move from left to right and then back left. If not the cutter arm is out of place. If it does it is something else.
I usually check two things:
1 - your cutter blade might be missing or dull and needs to be replaced. I would not recommend doing this yourself unless you are very good.
2 - many times there is lint or loose threads around the cutter in the area to the left of the needle plate that needs to be cleaned out. You can remove the cover to this area by first removing the needle plate and bobbin case. Then the cover is accessible to pop off by sliding the tip of a small screw driver under the cover at the bottom right corner of the cover. There should be a little opening. Carefully pop the cover off but be careful that the blade mechanism does not come off too. With your finger carefully hold the silver metal blade area steady and pick out the loose threads/lint from around the copper looking metal part. There is velcrow on the tip of the copper metal part so be sure that you don't remove that too. That's what holds the thread for the blade to cut it. If velcrow is missing, or the silver metal part is out of place that could be the problem also.
I recommend that any repairs/service be done by an authorized Viking dealer. You can find a local dealer by checking the Viking website at http://www.husqvarnaviking.com/us and going to the Locate a Dealer link.
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Your cutting blade is dull. It needs to be replaced by a experienced technician.
Cheers,
K

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Hello

If you have changed the needle and rethreaded the machine, then take apart your bobbin and make certain there are no small pieces of thread or lint in it. Check your tension. Do you have an automatic thread cutter? I had the same problem and it was because my automatic thread cutter was cutting the thread too short. Some how the cutter had gotten bent...I could not tell it, but it was.I put the blade of a flat head screw driver under the cutter and GENTLY bent it back down. Fixed the problem. Works perfectly.

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You need a new blade in the cutter. It is a simple repair job, but needs to go to the repairman for it to be done.

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Does the metal arm come out to grab the threads to cut it? Is there a blade in the metal arm that cuts the tread? I think a standard utility knife cutter blade is the same size (just like the one that cuts the bobbin thread when you put in a new bobbin). What happens when you activate the cutter is the arm comes out, grabs the threads, brings them to the blade which cuts the threads, the velcro by the cutter holds the bobbin thread in place for the next stitch. Otherwise the thread may end up on top and the top thread would not be able to pick it up for the next stitch.

Good luck.

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1 Answer

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There are 2 blades, a fixed cutter and a moving cutter. The moving cutter should move approx 1/8" at it's lowest point past the fixed cutter. There should also be some pressure between the cutters

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