Question about TruTech PM1919BXA1 19 in. LCD TV

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The TV will not respond to the remote control unless it is very close and in a certain place. How can this be fixed?

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The first thing to do is determine if it is a problem with the remote's transmitter or the TV's receiver. To do that, you'll need a different remote capable of controlling the TV. This can be a replacement universal type, one borrowed from someone with the same TV - or bringing your remote into a store that sells these TVs (and has them on display). Try to control the display TV with your remote.

If you can work the store TV with your remote - then the problem is with your TV. If you can't work it - then either the TV will not respond to your remote due to being a different model / year / etc. (this does happen from time to time) or you've got a faulty remote. Before leaving the store - look for a universal remote. RCA and others make them and they can be had for under $20. Check the packaging to see if your TV is compatible and buy it. Save your receipt.

Bring it home to see if it can be programmed for your TV. If your TV is supported but it fails to control the TV - the problem is likely to be with your TV. If it does control the TV, the problem is likely to be with your original remote.

I do not recommend opening the TV to try to "fix" it. Bring it to be serviced or deal with it another way (cable box, etc.). If it is the remote - which I suspect - you *may* be able to open the remote *carefully* and see if the LED behind the red plastic lens is aimed away (from dropping, etc.). If it is - bend it to point straight out of the remote and reassemble. If it works - bring the new universal remote back for a refund. If it doesn't - toss the old remote and use the new one. :-)

Posted on Mar 27, 2015

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Check that the batteries are new and fresh
check that there is nothing in front of tv blocking signal from remote
check that remote is pointed directly at tv and that it is clean with no foreign material on the head of it.
if none of the above helps, try unplugging the tv and then plugging it back in.
good luck

Posted on Mar 27, 2015

Testimonial: "Thanks for the input. We did try a different remote and the different remote doesn't work the TV at all (even though we tried to program it). I'm afraid it is the TV."


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