Question about Evolis Pebble Color Card Printer

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The card have a faint line across after printed. I have cleaned the printer but no luck.

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Usually a faint, light line running the full length of the card is indicative of either a need for cleaning, or a problem with the print-head itself. As you've already cleaned the print-head, we can rule that out.

We occasionally see the print-head get scratched, causing this issue. Or, there are occasional (but rare) issues with the electronic components of the print-head. There is not a fix for either, other than to replace the print-head.

Some clients will redesign their badge templates to ensure there is no printing required in the area where the print-head is failed or failing, allowing them to get by without replacement.

As the Pebble line was discontinued in 2012, and it carried only a 2-year warranty, it is unlikely your machine is covered, unless purchased new in April 2013 or later, AND that all required printer cleanings (every 1000 cards) have been done, per Evolis requirements.

Good luck!
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Posted on Apr 17, 2015

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