My oven has a "key shape" appearing and I cannot do anything (the door can open though) HELP

Our upper oven lock motor has failed. Gaggenau/Bosch indicates no part is available. The lower electric lock appears to be available. Will it work on the top oven? Is there a way to bypass the lock so the oven functions?

see to it the there was no stuck object or parts on the door parts...

use a fulcrum in both hinges (dowel across the oven) to gently bend the thing back in to shape. not a lasting solution, but should be god for a few years.

give this a try:

1. Disconnect power from unit for a couple of minutes.
2. Re-apply power.
3. Press and hold any key down for 1 minute to clear F5 failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct.

If this does not work, let me know what error code appears on the display. It should have be an F code with 1 or 3 numbers.

1.
If door latched:

1. Disconnect power from unit.
   
2. Check wires and connectors from control to door switch, then from door
   switch to control. If no damage to wires and all connectors okay, proceed to
   step C.
   
3. Replace door switch.
   
4. Re-apply power.
   
5. Press and hold any key down for 1 minute to clear F5 failure code from
   memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure
   operation is correct.

2. If door not latched:

1. Disconnect power from unit.
   
2. Check wires and connectors from control to latch switch, then from latch
   switch to control. If no damage to wires and all connectors okay, proceed to
   step C.
   
3. Repeat steps A and B for door switch.

3. Measure door switch (door open = switch open small low voltage terminals).
Replace switch if defective.
4. Measure latch switch (unlatch = switch open,
CAUTION - oven light contacts are closed). Replace switch if defective.
5. If
corrections are made in any step, reconnect power to control. Press and hold any
key for 1 minute to clear R failure code from memory. F2 will appear. Press
CANCEL and observe for 1 minute to ensure operation is correct.
6. If failure
remains, disconnect power and replace control.

Note:
Applies to all F5-E... codes.
F5 - E1

In plug. Wait 1 minute plug back in

HI. This code is an indicating that the Self clean latch will not lock. Lock mechanism failure. follow the procedure below to address further.

1. If door latched:

A. Disconnect power from unit.
B. Check wires and connectors from control to door switch, then from door switch to control. If no damage to wires and all connectors okay, proceed to step C.
C. Replace door switch.
D. Re-apply power.
E. Press and hold any key down for 1 minute to clear F5 failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct.

2. If door not latched:

A. Disconnect power from unit.
B. Check wires and connectors from control to latch switch, then from latch switch to control. If no damage to wires and all connectors okay, proceed to step C.
C. Repeat steps A and B for door switch.

3. Measure door switch (door open = switch open small low voltage terminals). Replace switch if defective.
4. Measure latch switch (unlatch = switch open, CAUTION - oven light contacts are closed). Replace switch if defective.
5. If corrections are made in any step, reconnect power to control. Press and hold any key for 1 minute to clear R failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct.
6. If failure remains, disconnect power and replace control.

Here is the fault code for F5:E7...

1. If door latched:

1. Disconnect power from unit.
2. Check wires and connectors from control to door switch, then from door switch to control. If no damage to wires and all connectors okay, proceed to step C.
3. Replace door switch.
4. Re-apply power.
5. Press and hold any key down for 1 minute to clear F5 failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct.

2. If door not latched:

1. Disconnect power from unit.
2. Check wires and connectors from control to latch switch, then from latch switch to control. If no damage to wires and all connectors okay, proceed to step C.
3. Repeat steps A and B for door switch.

3. Measure door switch (door open = switch open small low voltage terminals). Replace switch if defective.
4. Measure latch switch (unlatch = switch open, CAUTION - oven light contacts are closed). Replace switch if defective.
5. If corrections are made in any step, reconnect power to control. Press and hold any key for 1 minute to clear R failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct.
6. If failure remains, disconnect power and replace control.



If you need further help, I’m available over the phone at https://www.6ya.com/expert/craig_3fa289bf857b1a3c

These hinges are now obsolete and you cannot get them anywhere. The poblem with this type of hinge is not with weak springs or anything like that, it is with the pivot pin in the door hinge. Follow these instructions and it will not cost you anything for the repair.
It is best to remove the oven from the housing. Remove both sides of the oven panels, you have to remove the top first, then the sides (remove about 20 screws all together). Support the bottom oven door first by tying a bit of string between the bottom and top oven door hand rails. This will stop the door falling down when you remove the springs. unhook the springs and the door will just slide out. (Use a loop of string attached to the back end of the spring to pull it from its holes.)
Dismantle the door by removing the screws. You will probably find that the the hinge pivot pins have come away from the U shaped hinge bracket. The secret is to make sure that these are fixed firm back into the bracket. What I did was to nip the U hinge bracket in a vice, (or use pliers) so that the pin will now protude slightly each side of the bracket. This allows more surface bearing area so the pin will not pull itself out of the hinge. To further make sure, I glued the ends of the pin with epoxy resin.
Then reassemble.
My door now feels like a new one even though it is 15 years old.

All F5-E Codes - Door Switch Defect - This occurs when the door switches do not match.
If door is latched, disconnect power from unit and check wires and connections. If damage is found, replace appropriate part.
If connections are not damaged, reconnect power and hold down any key until the F5 error clears.
Once the F2 code appears, select 'cancel' and observe for one minute for errors.
If door is NOT latched, disconnect power from unit and check wires and connections. If damage is found, replace appropriate part.
If connections are not damaged, measure door switch (door open = latch open) and latch switch (unlatch = switch open) and replace either if defective.
If corrections are made during any step, power should be reconnected and the unit should be tested.
Press and hold any key to clear the error code and F2 code should appear. Select 'cancel' and observe for one minute for errors.
If error continues, disconnect power and replace control.

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