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ANTHONY Posted on Mar 25, 2015
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My ceiling fan has quit working....I have replace the batter in the remote. The ceiling fan is hard wired to allow on/off switch from wall switch or the remote. HELP!

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  • Hampton Bay Master 1,617 Answers
  • Posted on Mar 25, 2015
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The wall switch has to be in the on position for the remote to work. What make/model of fan do you have? Probably needs a new receiver.

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Help. I need help properly connecting wires on a new ceiling fan.

Usually, the fans with remotes will dim the lights by holding the light button for a few seconds. So, the red wire would stop this feature if wired directly to the fixture. That would eliminate the wire coming out of the receiver for the lights. If you want the light to dim, then tape off the red wire, so the remote will dim them. The wall switch won't work anymore. If you want to connect the red wire , tape off the wire from the receiver that connects to the light sockets and connect the red wire to the wire for the light sockets. This will operate the fan but the remote will not dim the lights. If you have a motor speed controller in the wall from the old fan, remove it and replace it with a switch or eliminate the switch altogether so the remote will control the fan speed.
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Hampton Bay ceiling fan quit working. No lights, no fan operation at any setting. Replaced remote battery and checked dip switches for correct position. Wall switch is on and has power through it (c

IIt sounds like there is not power to it, so it could be a loose wire nut on the "hot" side of the circuit inside the fan junction box. That's going to be a pain to get to. If you have power there and the connection is faulty, that's the problem. If you have power there and the connections are good it should operate manually without the remote. If not, I would suspect the fan is DOA.
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Change the battery. This is the first step when troubleshooting a ceiling fan remote. The easiest fix to any remote control problem begins with battery replacement. A 9-volt battery is needed to operate all Hampton Bay ceiling fan remotes.

Check the light switch used for the ceiling fan. The light switch found on the wall must be in the "on" position. This allows the ceiling fan to be operated by remote control

Re-program your remote. If battery replacement fails to get your remote working again, try to reprogram the remote. Open the battery cover you will see 4 dip switches. These switches must be set to the same position as the receiver on the fan. Use the screw driver to move the dip switches either up or down.

Follow the previous step to change the frequency if the ceiling fan is randomly turning on or off. Other electronic devices such as garage door openers can interfere with the ceiling fans receiver, causing it to randomly turn on or off.



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I just recently purchased a hunter ceiling fan w/light and remote. Had it installed and wall switch would not work, only remote. I contacted Hunter company directly about this problem and I was told that they redesigned their fans with remotes so that only the remote works for turning off power to fan. The person who made that made that BRILLIANT change should be fired. So to those of you who own a newer hunter an product with a remote ne your wall switch will not work tat s te reason why.
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Some fans will not operate without the remote, however, I'm not sure if the Hampton Bay brand is one of these or not. Below is how you will bypass the remote if the fan will operate without the remote.

You can try disconnecting the receiver in the canopy of the van (the cover that fits snug to the ceiling) once you have shut off the power source remove the canopy and find the remote receiver.

Most likely it will be a rectangular box with white, black, and blue or red wires attached. Disconnect all wires from the receiver and lay it to the side.

Now reconnect the wires directly to the fan, white to white, black to black, if you have a red wire (or a second black wire) in the ceiling box connect it to the blue wire from the fan.

If you do not have a red wire (or second black wire) in the ceiling box, connect the black and blue wire from the fan to the single black wire in the ceiling box. This method will require you to pull the chain to operate the fan separately.
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Possibly a bad circuit board in the ceiling fans remote function. I would suspect that the circuit board has a thermal issue where once warm it works fine. The most common fault that I have seen is a bad solder connection on the board. Pull the board from the fan and check all solder connections for cracks or dull solder. If you see any of these then reflow the solder connections. If this does not work you probably will need to order a new board from the manu.
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