Question about Dell 3100cn Laser Printer
This printer problem is usually fixed by one of the following two solutions.
1) The Cyan cartridge is not seated 100% correctly. If the locking handle is not seated correctly, the printhead is obstructed from properly developing the the black developer at the extream right hand side. When reseated, the light can then see past the handle and place the image properly.
2) The printhead is dirty ( usually toner dust) and needs to be cleaned. To clean the printhead, open the front cover, pull back on the blue handle on the right hand side. This opens the cover to the cleaning wand on the right hand side of the printer. Gently pull the cleaning wand ALL the way out, and then slide back in ALL the way. Do NOT just move the wand back and forth. this will just push the debris around. The wand is designed to move across the printhead in only one direction. When you pull it out to its full extent, it is lifted up so that when you push it back, it is actually above the glass, not on it. When it reaches its full inward position, it drops back down to go over the glass again from left to right.
Make sure that you change this cleaning pad each time you change the imaging unit ( a new pad is included with the new drum).
Important note: If cleaning the printhead works, but then the print fades out again after a short period of usage, a more serious problem exist in which one of the photo developers is leaking. This is not a user replaceable part. The color of the defective developer would correspond to the color of the cleaning pad after cleaning.
Posted on Sep 28, 2008
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