Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Paper Feed Error

I have a Canon MultiPASS MP390, and when I try to print the paper is getting fed wrong. It seems to grab the paper on the right side and pull down which crumples it, then it tries to keep feeding it but nothing happens. I have searched all through the User Guide and non of the troubleshooting techniques worked. If you would please help I would very much appreciate it!

Thank you,

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  • 7 more comments 
  • misty5232002 Nov 13, 2007

    Yes, it seems to grab it on the right side (when looking at the computer) and then it will sound like it is feeding it down into it but the paper has not moved further.

  • Lambo48 Dec 31, 2007

    paper begins to be drawn in then binds and jams computer sees this as a lack of paper and says load and reset . A closer look appears to show something on the left side is not drawing paper down causing it to cock & jam. I tried ajusting paper thickness differant amounts of paper looking for depree fideled with roller

  • patsproblem Jan 04, 2008

    I am having the same problem. When I go to print...only the right side of the paper goes in and the left side gets stuck behind causing a paper jam. I printed ten pages previously just fine and then this happened! anyone have any ideas of what to do??

  • michellelee Feb 18, 2008

    My printer is doing the same thing! It was printing fine and then all of a sudden it will not load the paper correctly! UGH!!!

  • Anonymous Nov 05, 2008

    yes same problem someone help

  • kreeter Dec 11, 2008

    same problem with paper pulling to right

  • Anonymous Feb 02, 2009

    I just started having the same problem with the mp520 so that is not a good solution

  • Anonymous May 05, 2009

    paper won't feed

  • Anonymous May 05, 2009

    won't feed paper



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ON dec 31 I made an inquire that is posted Latter I took the machine apart ( I mean apart ) deep inside I found a push pin that had come of the wall above the stack paper and gone deep into the roller it was so far down that even when the roller was clearly visible the pin was not . Good luck all. Lambo48

Posted on Feb 09, 2008

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Your saying the printer grabs the paper on the one side more than the other?

Posted on Nov 13, 2007

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Try a dirty harry job on it and get another printerlike the new canon mp520 printer

Posted on Jan 03, 2008

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I Have a Canon MultiPASS MP390, which is showing a paper jam fault, when I print the paper is gets fed wrong. It seems to grab the paper on the right side and pull down which crumples it, then it tries to...

Hi there ok Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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sounds like there is a piece of ripped paper in the printer

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Clear paper jam light flashing

Please follow the instructions given :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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Look down into where the paper goes into printer in the back, usually there is something stuck inside autosheet feeder.

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gears below the paper feeding tray are damaged or some dust particle have blocked the gears try to clean it by blowing the dust use normal greece (oily substance) between the gears so that they can move frequently to pull the paper, and if the gears are damaged you have to change the gears.

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1 Answer

MP390 paper jam at feeder

First thing that comes to mind is that SOMETHING you (or someone) fed in, had a paper clip, staple, crinkle or some other unnatural thickness on one side of the paper - and it's stuck inside the feed mechanism.

I had the same exact thing with the feeder on my shredder. You have to get right inside you printer to find the problem.

Watever it may have been probably got stuck in the paper path so EVERYTHING from that point on gets skewed as it gets sucked into the printer and jams.

Can you get "IN" to clear the path?

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