Hi Robert, it's Jack at Dyson.
If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:
I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.
If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)
SOURCE: it.s anew vacuum cleaner Dyson DC24-ball one,
Hi there, its Darran at Dyson.
It sounds as though you need to re-set the brush bar. It can stop rotating if it becomes obstructed. You need to simply locate the red re-set switch on the side of the cleaner head and push this button right in as far as you can. When you switch the machine back on and lower it into the vacuuming position, it should start to rotate.
I hope that this information is useful to you, if you need any further assistance, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
Kind regards
Darran
Dyson Customer Service
SOURCE: Dyson DC 25 Ball - no power to motor
Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.
SOURCE: Dyson DC 25 Dyson Ball animal. The bottom brush
Two things you can do.
1- Remove the brush as if you were going to change the drive belt for it.
Clean the brush as best you can and spray some WD40 on the hard rubber/plastic
pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space
between the pieces and the brush axle.
2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation.
If you find this solution helpful, I would appreciate a Thumbs Up from you.
Thank you.
Paul
SOURCE: Dyson DC25 rotating brush doesnt work
There is a reset button on the side of the brush bar head. Press it.
Official advice and support for Dyson technology
SOURCE: My dyson ball fell over
Hi there,
I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.
If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:
http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS
If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
890 views
Usually answered in minutes!
×