My ice dispenser is not working and the water dispenser is erratic. I have replaced the auger motor, the front control panel. The only thing left...I THINK is the dispenser control panel. The only thing that keeps me from not being sure is the water dispenses basically whenever it want to. It works just not all the time. Any advice?

I believe that voltage to the auger motor should be DC voltage. Yes it could be a relay on the board causing this and it could also be the Auger Motor 2252130



APPLIANCE 911

We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze

If the auger will move freely with ice out of the pan then the auger motor may be defective. Sometimes the connection in the door switch is defective. When the door is closed the switch turns the circuit on to the auger and control panel. Because the auger uses more amps that the water dispenser the door switch may be the problem or auger motor is just worn out.

Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

If you need further help, I’m available over the phone at https://www.6ya.com/expert/henry_239f63a136de60f0

If you cant manually turn your auger motor, it may be bad. Does it dispense solid ice or no ice at all? Another thing may be your control panel. That could be bad too, it's the one sending juice to both your solenoid and auger motor.

better you call service

rmielsen and PhyllisForbe,  Your refrigerator has an auger motor that causes the ice to be dispensed when you press the ice selector on the front of the refrigerator.  You could have several possible problems that will gives you the same result.  The auger motor could be at fault. The ICE selector part of the  control panel of the front of the refrig could be at fault.  To isolate to auger or control... do the following.  Remove the ice bucket or auger assembly from the freezer. Reach into the freezer compartment where the auger assembly normally would be.  You should be able to see a "horse shoe shaped metal drive assembly" that would mesh with the auger assembly (ice bucket) to turn the cork screw shaped auger. Try and turn the auger drive assembly in rear of freezer to determine if motor armature is free.  The is somewhat difficult to do because the auger motor is high torque, slow rpm motor, but it should turn if it is good. Sometimes the auger motor will become stuck due to a water leak, inactivity, high humidity during a defrost cycle, etc.  The more possible suspect is the ICE selector assembly on the front of the refrigerator.  If any function on the refrig fountain dispenser control panel goes bad...then the ice/water control assembly will need to be replaced.  Hopes this helps you!  HandyHenry

If you need further help, I’m available over the phone at https://www.6ya.com/expert/henry_239f63a136de60f0

first check the connection at the auger motor, sometimes they come loose, otherwise it's one of two things, the auger motor itself, (check for 110 volts while calling for ice) or the microswitch in the front door panel. usually the auger motor.

I assume that the problem is that the ice dispenser is not working. If you have put 120v onto the auger motor and it won't go, then obviously the motor is faulty. Reconnect the motor to the wiring harness and put your tester on the white & blue wires. Push the door switch so the fridge thinks that the door is closed and push the ice dispensing lever. If you get 120V to the motor and it won't go, replace the auger motor.

Scorpio, remove the ice bin itself, dump the ice and see if you can move the bin auger by hand by turning the actuator in the rear. If the bin is ok, with the door open and the door switch held in see if the auger motor is turning when pressing the ice lever. If it's not turning the next logical step is to see whether the auger motor is getting voltage when calling for ice. Make sure the door switch is closed. The part number for the auger motor on the posted model is wr60x0202. Hope this gets you going..Catriver.