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HI did you check if the printer printed a cartridge alignment sheet. you can try power flee initially take out the cartridge unplug the power cord press the power button for 30 seconds and then replug the cable when it asks for putting the cartridge put the cartrige in its respective slot also make sure that you keep t least one paper on the tray so thst the printer prints an alignment sheet ,it shjould work fine
STEP: Disconnect and Reconnect the Printer Power SupplyTop of Form 1
Bottom of Form 1
Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket
STEP: Clean the Contacts and Wick the Ink Cartridge
Ensure the printer is powered on.
Lift the scanner unit.
Open the cartridge latches and remove the cartridges from the carrier
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
Using a clean dry cloth, wipe the contacts so that no dust or other contaminants are visible
Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
Replace the cartridges in the carrier and close the scanner unit.
STEP: Verify Each Cartridge Carrier Has an Ink Cartridge
Check to make sure the left cartridge carrier contains a black or photo ink cartridge.
Check to make sure the right carrier contains a color ink cartridge.
Remove each cartridge and examine it to make sure the protective tape has been removed from the contacts and the print head.
Replace each cartridge in the proper carrier.
On the phone for an hour with those idiots in India, same exact problem. Here is what you do:
1: Unplug AC cord from back
2: Hold down the # and 6 key, plug in the powe cord and continue to hold the kes for 1 minute.
3. Printer will power off durning this time. Release the keys and plug in the power cord.
4. You may need to press the power button on. This will hard reset the printer. It will go throught the initialaztion process and suck your cartridges but should solve the problem.