I played some LP's and they sound awful. The LPs are in good condition. the 45's were not as bad.
It could be that the needle is worn. Also make sure that dust and dirt have not accumulated on the needle. It could be a bad ground. You didn't really describe what "sound awful" means. The phono section of the amplifier is much more sensitive than the amplifier section for the CD or radio because it is using much less input signal.
Testimonial: "The player is brand new out of the box. Records sound really off key, sour, like as if the playing speed is just a bit too slow."
This sounds like a problem with the belt. Since the turntable is new it should be under warranty. I suggest that you exhange it or get it serviced, I don't have this particular turntable but perhaps this video might help explain how to check the belt. https://archive.org/details/Turntable_Be...
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lp's still sound sour and off key.
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