Question about HP PSC 500 All-In-One Printer

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Photocopying l recently put a new black ink cartridge in my printer.Now when l copy a black and white leaflet the images come out pink! Please advise.

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  • Gizelle Feb 15, 2008

    I have replaced both cartriages black and colour but the cpoies still come out pink please advise
    Marcelle








  • spectrumxlt Apr 24, 2008

    When I copy a photograph, the background and the subjects face all come out colored pink?

    I have changed out both the color ink cartridge # 23 and the Black ink cartridge # 15; and I have cleaned the printer heads with alcohol and waited 24 hours before re-installing the ink cartridges and before attempting to make another copy (with the same pink color results)?

  • silvaserfa Sep 03, 2008

    Well almost the same prob, copying typed stuff is ok, but copying in colour,everything comes out PINK.

    I have renewed the cartridge , aligned it, cleaned it and aligned it again, still PINK

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1 Answer

According to " HP Officejet R, PSC 500 and Color Copier - General Copying Issues and Solutions", under the problem heading "Black is not Black", notes that:

"The unit will perform mono (or black) copies using the color cartridge to create a composite black in Normal and Best modes. This is necessary to create the correct grayscale shades. NOTE: The HP PSC 500 all-in-one product cannot perform black copies. Scan the image in and print it out in greyscale.

The color cartridge may be out of one color of ink. Run a self-test page to verify that all the colors are there. Replace the cartridge if they are not."

In other words, the device only uses the black ink cartridge when used as a computer printer. When used as a stand-alone copier, it uses the color ink cartridge, and all three ink colors must be present and working to give a black and white copy. Perhaps you can refill the color cartridge with black ink in all chambers?




Posted on Jan 27, 2008

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