I have a fax in the memory, but I want to clean the ink cart head before printing it. The fax machine does not allow me to complete a cleaning cycle. If I go ahead and print it, the pages will be blank....
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Press the up or down arrow key to choose Test Print. Press OK.
Press the up or down arrow key to choose Print Quality. Press OK.
Press Color(Colour) Start.
Closely examine the Print Quality Check Sheet. Each of the four
colors is represented by a slanted square pattern made up of individual
blocks. The colors should appear in the following order from left to
right: Black - Yellow - Cyan - Magenta.
The LCD asks you if the print quality is OK for black and the three colors. Choose No.
The LCD asks you if you want to start cleaning. Choose Yes. The machine starts cleaning the print head.
When the machine completes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.
Repeat the cleaning and the quality check process following the Step 7-9.
Compare the second or third Print Quality Check Sheet with the first one you printed in Step 1:
We do not recommend frequent unplugging and re-plugging of the
machine and/or leaving the machine unplugged for extended periods of
To maintain premium print quality, our product is designed to
automatically clean the print head periodically. When the machine is
unplugged, it will not complete the periodic cleanings needed to ensure
ink does not dry in the print head and may cause poor print quality.
Machines with a Message Center or Fax Preview have a 24 hour
memory backup. All other machines have a 1 hour memory backup. If a
machine is unplugged beyond the memory capability, the clock data is
lost and causes the machine to reset. When the machine is plugged back
into the outlet, the internal clock resets and the machine will
automatically start a cleaning process causing the consumption of ink.
We recommend using the On/Off or Power Save button to power down the machine. Using the On/Off or Power Save
button allows minimal power to the machine ensuring periodic cleanings
of the print head occur only when necessary and needed information
remains in memory.
Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
Brother strongly recommends that you do not refill the ink
cartridges provided with your machine. We also strongly recommend that
you continue to use only Genuine Brother Brand replacement ink
cartridges. Use or attempted use of potentially incompatible ink and/or
cartridges in the Brother machine may cause damage to the machine and/or
may result in unsatisfactory print quality. Our warranty coverage does
not apply to any problem that is caused by the use of unauthorized third
party ink and/or cartridges. To protect your investment and obtain
premium performance from the Brother machine, we strongly recommend the
use of Genuine Brother Supplies. > Brother Genuine Supplies information
You either have a leaking cart or the print head has become cross contaminated. Remove all the carts and check the feed hole under each of them. Make sure they are the color of the ink in the cart. Remove the print head and, using a damp cotton bud (water ONLY!) give the print head a clean. DO NOT use the same cotton bud for all sponges.
If that doesn't solve it then take the print head to a re-inking firm and have it cleaned professionally. Won't cost much and will hopefully solve the problem.
The ink has dried in the print head. If the print head comes out, remove it and apply rubbing alcohol or water with a paper towel to the nozels to disolve the ink. Once the ink seems to be fluid, replace the print head and ink cartridges, do a head cleaning and try printing again.
If the print head cannot be removed, get a childs medicine syringe, draw in some rubbing alcohol. Remove the non printing carts and apply a couple of small drops of alcohol to each ink port on the print head. apply some more drops to the ink port of the carts and replace and try a head cleaning and print.
If this does not work, continue to ask for help. The aim is to save the print head, not buy a new printer.
Your Brother machine is designed to stop ALL printing operations (printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.
The only way to continue printing is to replace the empty ink cartridge or cartridges.
While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.
All faxes received into memory will automatically print once the ink cartridge is replaced.
NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
the only thing that gets pretty much clogged on an ink jet printer is the print head.
on some printers the print head is a part of the ink cart, on some it a separate part.
if its part of the ink cart try running some cleaning cycles on it, try and take it to a place like walgreens that re-fill them, their machine flushes a solvent thru them under pressure during the cleaning cycle, if it doesnt clean up its had it and needs to be replaced.
if the print head is a separate part it needs to be removed from the printer and cleaned as per the machines manual or if thats not an option or the cleaning doesnt work the print head needs replacement.