That's because the internal focus servomotors are out of place and can't turn the focus ring. I'm sorry but these components are located inside the lens assembly and this is not by any means an user serviceable part. It's composed of tiny servomotors, small coils and plastic parts that can get out of possition or decalibrated if the lens assembly gets opened.
A thing to try would be to hold the camera with it's lens barrel opened in one hand and hit it (gently yet still firmly) against the other hand. There are some small chances that this will bring the internal focus ring to it's former alligment. Other then this, only a service center can fix the camera, but it could turn out to be an expensive repair.
I'm sorry for having to bring the bad news. Bogdan
hi i have hp photosmart m537 my stepmom bought me 3 years ago from walmart nice little camera only...
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hi i have hp photosmart m537 my stepmom bought me 3 years ago from walmart nice little camera only problem is the battery door the clips are broken off inside it the battery door doesn't close all the way with the batteries in it
horizontal white lines all through the photo, even though all appears normal on the screen before...
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horizontal white lines all through the photo, even though all appears normal on the screen before capturing the shot. Time for a new cam, or can this be fixed?
My pictures will not load onto my computer. When I plug my camera in, it says "The devide is...
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My pictures will not load onto my computer. When I plug my camera in, it says "The devide is not connected to the system. Connect the device and try again" It says there are no images found on camera but there are new ones that need to be on my computer