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Sara Posted on Mar 05, 2015
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I can use my bluetooth for phone calls but it doesn't stream internet sounds anymore

Until recently I could stream music and radio using my bluetooth and iphone 4. Now I can only use them for phone calls. this just happened with the plantronics today and with the motorola a few days ago.

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  • Official Brand Answer 3,100 Answers
  • Posted on Mar 05, 2015
Motorola Mobility
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Claybubby

I can't speak for plantronics or iOS but in order to hear media you must be using a A2DP compatible Motorola Stereo Bluetooth headset and have this profile connected to your device. Unpair and repair to ensure hansfree and media are both connected.

Mark
Motorola Support

  • 5 more comments 
  • Motorola Mobility
    Motorola Mobility Mar 05, 2015

    Claybubby Tell us the model of your Motorola Headset and your iPhone model and we can help determine compatibility.

  • Sara Mar 06, 2015

    Motorola hk250. iPhone 4.
    It used to work. I could make and receive phone calls, as well as stream audio. I like to listen to talk radio or lectures on line.

  • Sara Mar 06, 2015

    Motorola hk250. iPhone 4.
    It used to work. I could make and receive phone calls, as well as stream audio. I like to listen to talk radio or lectures on line.

  • Sara Mar 06, 2015

    Motorola hk250. iPhone 4.
    It used to work. I could make and receive phone calls, as well as stream audio. I like to listen to talk radio or lectures on line.

    I thought that maybe I changed a phone or Bluetooth setting. I tried to start from scratch by un pairing the Bluetooth device and telling the phone to "forget this device". I did this for both Motorola and plant tonics devices. However I was only able to pair up the Motorola device again. The Plantronics won't pair again. At all
    In addition., I was able to get the streaming going again with the Motorola UNLESS MY PHONE IS PLUGGED IN. When the phone is plugged in the audio doesn't stream but I do get video stream.

  • Motorola Mobility
    Motorola Mobility Mar 06, 2015

    odd the HK250 doesnt support A2DP so it is a happy accident you were able to steam audio to it. must be something on your iPhone allowing it.

  • Sara Mar 06, 2015

    Now that's weird.

  • Motorola Mobility
    Motorola Mobility Mar 06, 2015

    I agree. sometimes I have seen audio(music/videos) bleed over and play via a Hands Free Profile(HFP) but that isn't intended. HFP headsets normally work only for calls.

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  • Motorola Master 1,150 Answers
  • Posted on Mar 05, 2015
NoName Jack
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Hi Claybubby

A bit hard to diagnose from here... a lot of variables.

Is your iOS Up to date 8.1.3
Settings / General / About...

Next... quit all your Apps in Memory on your iPhone 4.
Then shut down...
D/Clik round button drag all small windows up to quit
Hold Round & Top Button down together for about 10 seconds
it will shut down
Press top 5 sec to restart.
Check bluetooth problem.

If still there ask someone in the genius bar at Apple store.
they have diagnostic utilities to assist..
Good Luck

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