Only had machine for a couple weeks and the the automatic thread cutter button doesn't cut the thread. still have to pull the thread up out of the bottom

It sounds like your even-tempered iron is in a bad temper! I can think of no reason that you couldn't pull the plug from the wall socket.

There is no iron of that model name, so I am puzzled by whole thing in your 'Anonymous' post.

Disconnect the power at the breaker. Cut the wire with side cutters and throw the iron in the bin. Remove the wall socket from the wall and replace with a new one and throw that in the bin as well. Buy a new Rowenta next time.

https://www.google.com/search?q=black+decker+even-tempered+iron

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Are you trying to wind the bobbin or just dropping it into the bobbin case and bring up the thread?

To wind the bobbin, place the spool on the pin and secure it with the spool pin cap. Pull the thread and pull it through the thread guides. The first guide is accessed by going around it and then pulling the thread under it. Go under the adjacent guide and then wrap the thread counter-clockwise (when facing the front of the machine) under the next guide to bring the thread back to the bobbin winder. Hold the bobbin with the hole up and pull the thread through that hole. Push the bobbin winder shaft to the far left and place the bobbin on the winder pin. Push the bobbin and winder shaft to the right until it clicks. Hold the thread and start the sewing machine. It will automatically stop when the bobbin is full. Move the bobbin winder shaft and bobbin to the left and take the bobbin off. Then cut the thread to separate the bobbin from the spool thread.

To put the bobbin into the bobbin case and bring up the thread:
Make sure that the needle is in the highest position (use the handwheel). Then open the bobbin cover by pressing the release lever to the right and then lifting up the cover. Hold the bobbin with the hole up so that the bobbin turns counter-clockwise when you pull the thread. Drop the bobbin into the bobbin case. Pull the thread into the slot just to the left of the bottom center (6 o'clock on a 12-hour analog clock), of the bobbin case. Place a finger on top of the bobbin and pull the thread to the left until it stops at the slot between the 7-8 o'clock position. Now pull the thread along the groove in the needle plate to the thread cutter. Replace the clear bobbin cover. The thread should be pulled up by the needle thread without any additional effort. (If it isn't, there may be a problem with the bobbin case or race.)

Singer has the manual for the 7469Q on their site: http://www.singerco.com/support/instruction-manuals . The direct link to the manual is http://www.singerco.com/uploads/download/549_7469_efs.pdf . Winding the bobbin is on page 16; threading the bobbin at the bobbin case is on page 18. These pages have good pictures to go with the descriptions.

I hope this helps.

Cindy Wells

Here is a link to the instruction manual, if you can do a reset it will be in the manual, if not then it is not an option http://www.singerco.com/uploads/download/1242_9960_esf.pdf

Customer Support

This sounds more like the motor is bound up. The other solutions are, check for thread wrapped around moving parts, any belts that may have become displaced.

I have this problem too. I have traced the problem to a design fault in the thread path. The thread wares a groove in the casing and snaggs the tread causing it to stretch and break. When it breaks it releases so it took me a long time to locate this problem. I have just contacted Singer and am awaiting their response. (See photo)
it is my belief that this problem is responsible for needles snapping and a host of other issues.
I hopes this helps. It should be an easy fix, it just requires a metal plate to cover the grooves cut by the thread.

I'm looking for a solution to why the thread cutter isn't working. It just pulls the thread into a knot and jams the bobbin case. I was hoping for an answer here but the answer had nothing to do with the question!

Is the bobbin put in right? Make sure the thread is coming off the bobbin in a counter-clockwise direction. Also make sure you're leaving enough thread coming off the bobbin for the top thread to grab hold of to pull up.

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download the manual instr. go to www.fitness.manualsonline.com
and proceed according for help.
God bless you