How do I turn off the auto attendant on my Norstar M7310?

You cannot change the active message. Make it inactive, change it, then make it the active message.

Log into voice mail with password and go to AA/Lines and tell each line to use the same Table #.

Try this - keep the handset in the cradle and press:
"Feature 9 8 2", the system will prompt you for a password.
The default password is: "O P E R A T O R"
Scroll through the items by pressing "Next".
The "Answer Lines" should be changed to N(o) to stop the Auto Attendant from answering. You will need to wait at least 2 rings for the system to process the Caller ID info & display it on the phone.
Good Luck!

It may be that you have the forward no answer parameter set to 1 ring on ANY of the phones you have programmed to ring on those lines. Make a call to your system from your cell and see what answers....the auto attendant (you can dial another ext) or a voice mail box. If your system is equipped, we offer remote programming services.
www.dyna-tech.us Hope this helps . Bill

The two short rings is telling you that the call is either a transfered call (answered by someone else and transfered) or answered by an auto attendant and transfered. Watch the ringing phone when the call comes in and see if the intercom LED blinks.

Bill C. www.dyna-tech.us

first press Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Feature 985 Press 9 enter 73738767793. That will reset the log in to 1020000. Good Luck

Which greeting is it? If the AA greeting...try this.

But listen before you record, to make sure you are recording the correct thing.

http://dstech1.com/how-do-i-change-the-auto-attendant-greeting-on-my-nortel-voicemail/

As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

GBSA: Depending on which auto attendent you have, which is
an add on device to your phone system, you will either have to go to the actual unit and access it via a jack, some have built in CD mikes and re-record the message. The newer units have an access code that you dial from your extension unit allowing you to make the change from there. Thank You. Jerry