Are you replacing with the same Motorola Original replacement or a 3rd party aftermarket? You should ensure it is the same exact model. Typically they are SNNXXXXx
X=Number
x=A,B,C,D or E
Mark
I would suggest replacing the phone.
You can Google for the user manual to see if it will help. Motorola made several hundred models of the flip phone, good luck.
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