Dc59 I removed the clear canister but the inside with the chambers with a mesh cover are filled with a fine powder. How to I clean?

Jack at Dyson, you keep providing the same answer but not hear your customers' actual complaints. The issue is not whether the machine will perform, but the air it pumps out stinks - especially if you have animals at home. Tapping the mesh shroud does not release the dust behind it presumably because it was designed to trip that dust in the first place! Dyson positions it self as a premium brand with products that performs above average - then please provide a solution to this problem.

I have the same buildup of very fine, powderlike, dust/dirt particles behind the mesh screen.

I do not doubt your technological explanation as to why/how this accumulation has occurred but there is another issue created by this buildup and an concern to go with it.

The issue is that this accumulation literally stinks. We have 4 cats and a dog which is likely why there is such an odor. There must be a way to remove this stuff.

The concern is that, after putting up with the stinky Dyson and the continued accumulation, the "dust" will eventually completely fill the space behind the mesh screen. When that screen is completely filled is the only solution we have is to spend another $600 for a new Dyson?

The Dyson is not your typical disposable technology that we often buy today. We chose to spend the extra $ for the Dyson because of the spirit cleaning of the unit. Had we known the unit would, within 6 mos., begin to stink and would likely need to be thrown away within two years we would have purchased a less expensive brand.

Since we have learned now that Dysons are stinky and disposable units we can run it under water, let it dry and hope for the best?

I have the original Dyson animal. And the issue isn't static, it's moisture. Mine, I can take apart use a fine brush to clean the parts where the holes are and kind of knock the other stuff out I have cleaned it before, do not use soap or any kind of surfactant, water only, let it air-dry for at least a couple of days. I do this about every six months and I've had no issues

Im pretty sure if you stick it on the top shelf of a dishwasher it should clean it if not use an air compressor and blow it out

So if air does not flow through this mesh shroud, as the Dyson's rep claims, why is this mesh shroud there in the first place? Eliminating it would make cleaning this machine much easier, so it must be there for a reason i.e. to keep dirt out of the part behind it. However, it does not keep dirt out very well. Dyson customer service told me that this requires professional cleaning, which looks like a big ripoff scheme.

Hi Sue, it's Jack at Dyson.

I can confirm that it's normal for harmless static generated in use to cause fine dust particles to cling to parts of the clear bin and cyclone pack, including behind the mesh shroud. This will not affect the performance of your machine as the airflow doesn't need to pass through this dust. The area behind the mesh shroud doesn't need maintenance, so this area cannot be accessed.

Tapping the cyclone pack gently when you empty the machine can help dislodge any clinging particles. You can also remove any debris from the mesh shroud itself using a soft brush or dry cloth.

I hope this helps, but if you'd like any additional guidance on using or maintaining your DC59 Motorhead, you're welcome to contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).