Question about Kenmore 24032\24036 Top Load Washer

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Model 110.23812100 agitator broken

Our washer filled with water, when it went into the wash cycle there was a sort of grinding sound and the agitator won't move. I cycled it to spin and still nothing, although the water drained itself. I am also unable to spin the tub or the agitator manually. Please help

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Re: model 110.23812100 agitator broken

You probably have a broken motor coupler.
Pop off the trim pieces on the front edges of the console.
Remove the two screws that hold the console to the cabinet and flip the console back.
Remove the two clips that hold the cabinet to the rear panel of the washer and unplug the lid switch harness. The cabinet will tilt forward and slide off.
Remove the clips holding the water pump and move it to the side.
Unplug the wires from the motor and remove the clips holding it.
You will see the motor coupler.
Make sure you can turn the gearcase shaft with a pair of pliers so it is not locked up.
You can get a coupler for about $10.
If it breaks again in a few months, then there probably is a problem somewhere in the transmission or basket drive.
Post back if you have any questions.

Posted on Nov 13, 2007

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