How do i change the brush bar and belt on a dyson dc27

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Hi Liz, it's Jack at Dyson.

Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

Hi Michele, it's Jack at Dyson.

When DC27 is reclined and set to 'carpet' mode, the brush bar should rotate rapidly. If it's rotating slowly or seems to be stalling, something could be jamming the brush bar. Try checking the cleaner head for any obstructions and removing any threads, hair or other debris from around the brush bar. If you're confident you can't see anything creating the issue, it's possible the machine is damaged, or the brush control clutch mechanism may be worn.

If you'd like some further advice from our experts on resolving this, you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Charles, it's Jack at Dyson.

DC27 is engineered to adjust automatically for different floor types - there is no way of manually adjusting the height of the wheels or brush bar. The vacuum may need higher push force on certain types of deep pile carpeting. We would recommend checking directly with the carpet manufacturer for their advice on caring for this particular carpeting - manfacturers may recommend vacuuming some carpets with the brush bar turned off, and it may be worth giving this a try.

To turn off the brush bar, just use the brush control switch next to the red on/off switch:

Hi Roger, it's Jack at Dyson.

It would be very unusual for DC27's brush bar to need replacing in normal use. With the vacuum turned off and unplugged, turn the machine over and run a flat edge (such as the edge of a business card) across the opening of the soleplate. As long as the bristle tufts make contact with the edge of the card, the brush bar will still work effectively.

It's also worth removing any threads, hair or other debris from the brush bar to ensure it's working effectively, as shown in the illustration below. Please note it's not necessary to remove the brush bar to clean it.

If you still feel the brush bar needs replacing, our experts are best placed to offer further advice. You can reach them directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

It could be one of many things: switch in handle or switch in motor compartment, brush bar restricted, broken belt, bad brush bar motor or loose wire on any of the above

Dc27 has a motor to spin the brush. It might be the brush bar motor or the power switch to the brush bar motor.

Hi there,

Thank you for your inquiry. We recommend the DC27 brush bar only be replaced by an authorized service facility. Please call us at 0800 298 0298 so we can provide further assistance.

Best wishes,

Jessica

If you are talking about the beater bar brushes. I replaced mine and had to order them online , also there is a transmission they call it which is like a clutch on a cordless drill, where it will ratchet or skip when it binds up, My problem was the beater bar brushes were wore down. to change this remove plastic bottom cover and then work the bar out (this stretches the belt ) so it takes some strength to get it out, I would suggest replacing the belt also if you are doing this,I also ordered it with the brush bar at same time. If it's the motor (electric) brushes you are talking about , I have not encountered a problem with those yet. I hope this helps you out and don;t forget to rate it thumbs up ! thanks

Hi there,

DC27 is fitted with a brush control system which doesn't use conventional replaceable belts. If you're concerned about the cleaner's performance, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service