Hi there, it's Jack at Dyson.
The issue you've described sounds very unusual, and suggests part of the machine hasn't been reassembled correctly. We're happy to help resolve this - just give our experts a call so we can talk you through some simple troubleshooting checks.
When you have your DC40 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Make sure you put the brush back in right. Try running the PN with out the brush installed. See if it has good power.
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