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Pc gone dead

Hello, I have an older 2001 Gateway desktop that no longer works. For awhile, at turning on, it'd give a message that it hadn't been shut down correctly; choose one of these options - like start again from where it had last started, etc. (sorry I'm not remembering the exact wording; am typing at work and pc is at home) You could move the arrows to choose the restart place. Now that same screen appears, but the arrows do not move. Is there any hope for this case?
Thanks so much for your help!
p.s. I did unplug and let it sit for a bit; no luck.

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Re: pc gone dead

Do you have the recovery discs that originally came with the computer? If you do, I would use these to reformat the hard drive and reinstall windows. This would be the fastest option.

To do this:
Insert the disc into the CD-ROM
During boot-up and before the 'Use last known good configuration screen' you're speaking of, it'll ask you do 'hit a key to boot from CD' -- Do so
Follow the on-screen instructions. Your objective is to clean the hard drive completely (reformat) and reinstall windows (recover).

If you do not have the recovery disc that came with the computer, you can use the exact same steps above with a Windows XP disc. Be sure to 'format' and 'install' windows--not just 'repair.'

Doing the above will make you lose all information on the computer, but at least the computer will then be usable. If there is information on the computer that simply must be saved, there are ways of doing that as well; but the explanation will be a bit more in depth.

Posted on Nov 13, 2007

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