Question about Bose 3 2 1 GSX System

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Bose 321 cd/dvd tray stuck closed

The DVD/CD tray on my BOSE 321 system is stuck inthe closed position. How do I open it?

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  • jfvfjr Nov 21, 2007

    My DVD is stuck closed as well on my 321

  • Anonymous Dec 17, 2007

    pulled it out to far and its stuck closed making noise

  • Sweetgal2no Dec 19, 2007

    The dvd tray won't open, the system won't stay "on". I never have been all that impressed with this system. What do you suggest?


  • pc150 Jan 04, 2008

    My cd/dvd is stuck closed and is making a strange noise when I try to eject it. I already removed power and reset but still the same problem.

  • mrauser Apr 01, 2008

    mine will not open either . . . .it always eventually does - a few day later. very annoying!

  • savyfish Apr 10, 2008

    i have the same problem

  • bmall Apr 28, 2008

    My Bose 321 GSX CD/DVDV tray won't open. It just says "Opening" or "Closing" but nothing ever happens. Tried the troubleshooting tips in the manual but nothing worked.

  • Anonymous May 04, 2008

    the cd/dvd tray is stuck in the closed position so I can't get the disc out. What can I do to open it?

  • brennan714 May 09, 2008

    Tray says ejecting but only makes a funny whirring sound then shuts off.

  • Anonymous May 12, 2008


  • Anonymous May 30, 2008

    DVD / CD won't eject.

  • vlgarcia Jun 29, 2008

    my bose 3 2 1 GSX closed and will not open it just says opening

  • teetimejim Jun 30, 2008

    321 won't eject CD. Just makes noise as if it were working. More annoying is that nobody can help!!!!!!

  • powertrump Jul 02, 2008

    DVD drawer makes a clicking sound but won't open.

  • e_ramirez_bl Jul 19, 2008

    Who can repair a Bose 321

  • Anonymous Jul 19, 2008

    DVD player won't open even thought it sounds like it will and says it is.

  • hank1123 Jul 25, 2008

    Bose system does not eject dvd in the system.

  • jbascope Jul 27, 2008

    My bose 321 GSX cd/dvd tray wont open. Just says opening and then shuts off with the message 3.2.1. How can I open the tray??? please help.!

  • PrZorg Jul 30, 2008

    My young daughter apparently put a sheet of paper into the tray. It won't open anymore. If I could just access inside the bose 321, I think I would be able to get the sheet out.
    Please help
    Thank you very much

  • gcgroft Aug 04, 2008

    my 321 dvd player played a new dvd but will not eject it. It makes a whirring sound and then shuts off.

  • susanbritton Aug 05, 2008

    my Bose 321 has a dvd in the tray put will not eject. It will not allow me to put in on the dvd/cd will turn off

  • meeky02 Aug 06, 2008

    ditto - tray stuck closed.

  • michopes Aug 29, 2008

    bose 321 cd try stuck...making noise

  • Anonymous Sep 09, 2008

    I load the DVD in tray and can't play, open or close..I need some help please. Thanks

  • munozzd2003 Sep 28, 2008

    I found a dvd with no writing on it . I wanted to know what was on it so I put in the dvd player and now it will not open. on the display window it reads opening then it shuts off.

  • vhebing Oct 04, 2008

    same issue dvd tray stuck in closed position and sounds like it is running-no help in Bose manual

  • tlclady Jan 19, 2009

    bose 321 cd/dvd tray stuck closed. Will not open.

  • utdcg1 Jan 23, 2009

    I accidently put a blue ray disc in and now will not open. Say's its opening then shuts off.

  • Anonymous Jan 30, 2009

    When I click eject it says opening..... but then it never opens.

  • beckdoolan Feb 04, 2009

    My son pulled the front off the drive and now the drive wont open

  • bobcous Feb 08, 2009

    DVD open/closed gets lost and becomes inoperable in the closed position. I power down and it resets to fix the problem.

  • luckysm38 Feb 10, 2009

    our dvd was skipping took it out to see that there was a smudge on the dvd tried to clean when we put back in would not play or eject

  • maco68 Feb 16, 2009

    I accidentally insert a DVD upside down, since then I can not eject it and the systems went down each time I try to eject it.

  • Anonymous Mar 10, 2009

    I accidentally insert a DVD upside down, since then I can not eject it and the systems went down each time I try to eject it.

  • Anonymous Jun 04, 2009

    Tray is non operatable. Can be pulled out and pushed in manually, but won't respond to remote, and won't play cds or dvds.

  • Anonymous Mar 15, 2014

    bose 321 remote code

  • Anonymous Mar 16, 2014

    updat bose 321

  • Anonymous Mar 21, 2014

    i turn on bose onit and display lights up instantly , a few seconds later bose 321 appears on screen the screen goes black like it lost power but dvd drive still runnin i can hear spinning

  • Anonymous Mar 22, 2014

    Bose DVD player tray will not open to accept a disk.



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  • 52 Answers

Please kindly check if this is d model of your 321

Posted on Jan 03, 2008

  • Rodrigo Bernabe
    Rodrigo Bernabe Jan 03, 2008

    Check if this is the same model of your unit.


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  • Contributor
  • 1 Answer

Can you post the disassembly page in with a larger view? This is too small to be useful

Posted on Jan 19, 2008


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1 Answer

Bose 321 cd/dvd tray stuck closed. Will not open.

Check its loading belt for borken. you have to open this deivce. an experienced service technician only can open Bose sets. So get this set repaired by any one well experienced with servicing Bose systems. OK.

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Bose 321 tray will not open

If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.

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My BOSE 321 GSX, was working just fine. I was listening to a CD and started storing it, then someone else tried to stop it, and pushed the on/off, source and eject buttons at the same time. Since then it...

you can open it up and see if you have broken the ac/dc converter. disc tray could have jammed it up. if you dont know much about them then try calling customer support. ^^

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When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open

normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

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I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again

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Try unplugging the Bose system, then plug back in and press the eject button. This works for me.

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Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.

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